Member Experience & Admin Intern — Front Desk & Outreach

SINGAPORE INDIAN CHAMBER OF COMMERCE & INDUSTRY; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SINGAPORE INDIAN CHAMBER OF COMMERCE & INDUSTRY is seeking an energetic administrator to support membership administration and outreach. You will handle front desk duties, process invoices, maintain records, and assist with trade documentation to ensure smooth operations.

Ideal candidates will have a Bachelor's degree, excellent English communication, and a proactive, team-oriented approach. Knowledge of AI tools and Indian languages (Hindi/Tamil) is a plus.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related discipline.
• Pleasant, positive, polite, and cheerful personality to foster a welcoming environment.
• Excellent verbal and written communication skills in English with professional telephone etiquette.
• Strong customer service and interpersonal skills demonstrated through member interactions.
• Proficient in Microsoft Office and Google Workspace to manage administrative tasks efficiently.
• Good organisational and time management skills to handle multiple responsibilities effectively.
• Committed, independent, proactive, and able to collaborate within a team environment.
• Proficiency in AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini) is an added advantage.
• Proficiency in Hindi and Tamil is an added advantage to effectively communicate with and support a diverse stakeholder base.

Responsibilities

• Prepare membership invoices, confirm payment receipts, and issue membership certificates to ensure accurate member account management
• Follow up with members via phone and email to facilitate timely membership renewals
• Conduct member outreach and follow-up calls to promote SICCI events, programmes, and membership initiatives
• Maintain and update the membership database and records for accurate information management
• Greet walk-in visitors and provide professional front desk reception services
• Answer and direct telephone calls, emails, and general enquiries with professionalism and clarity
• Schedule meeting rooms and manage visitor registrations to support event and meeting logistics
• Support processing of new membership applications and related documentation to ensure smooth onboarding
• Prepare membership reports, correspondence, and presentation materials to assist team communications
• Provide administrative support to the Membership team and SICCI Secretariat to facilitate daily operations
• Assist with processing and issuance of Certificates of Origin and other trade-related documents for Trade Documentation services
• Perform other duties as assigned by Management to support organisational needs

Skills

Communication skills

Customer service

Microsoft Office

Google Workspace

AI productivity tools

Hindi language

Tamil language

Organizational skills

Time management

Independence & teamwork

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related discipline

Tools

Microsoft Office

Google Workspace

Job description

SINGAPORE INDIAN CHAMBER OF COMMERCE & INDUSTRY is seeking an energetic administrator to support membership administration and outreach. You will handle front desk duties, process invoices, maintain records, and assist with trade documentation to ensure smooth operations.

Ideal candidates will have a Bachelor's degree, excellent English communication, and a proactive, team-oriented approach. Knowledge of AI tools and Indian languages (Hindi/Tamil) is a plus.