Material Handler Specialist

DSV Road GmbH; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DSV Road GmbH in Singapore is seeking an experienced logistics professional to manage air freight movement and ensure compliance with Singapore Customs regulations. Responsibilities include handling customer communication, generating invoices, and managing air export documentation.

The ideal candidate will have strong organizational and communication skills, and the ability to multi-task effectively. Proficiency in Microsoft Office and attention to detail are essential for success in this role.

Qualifications

• Ability to multi-task and manage time efficiently.
• Perform well under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Ensure the accurate and timely movement of air freight.
• Handle communication between customers and DSV stakeholders.
• Provide proactive exception management for service quality.
• Generate invoices and verify cost accruals.
• Ensure customs compliance with Singapore regulations.
• Create and manage air export documentation.

Skills

Effective communication skills

Fluency in written and spoken English

Basic computer skills

Typing skills

Decision-making and problem-solving skills

Attention to detail

Organizational skills

Microsoft Office skills

Job description

• Ensure the accurate and timely movement of air freight to- and from specific locations within the service standards agreed with the Customer in compliance to country’s requirement.
• Handle all Customer / Vendor facing communication and shipment related internal communication between/with DSV stakeholders
• Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
• Generate Invoice and verify cost accrual are for all shipment related charges within KPI timeline.
• Participate in ad-hoc projects related to business process improvement (Internal and External).
• Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process.
• Ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.
• Create and manage air export documentation

Accountable

• Ensure shipments are executed within timeline as per inhouse ISO procedure.
• Ensure email communication with customer and external documents are processed in a timely manner

Responsible

• Support a positive and attractive working atmosphere/environment
• Act in a manner which increases Customer satisfaction

Requirements

• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Perform well under pressure
• Basic computer (Windows PC) skills
• Typing skills (at least 30 words per minute)
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Must work well within a team
• Microsoft office skills (Eg. words, excel)