Marriage Services Frontline Specialist

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; Sur place; SGD 28 000 - 39 000; Plein temps

Résumé du poste

ROMM Singapore is seeking a frontline operations professional through BUSINESS EDGE PERSONNEL SERVICES PTE LTD to handle public inquiries, document collection, and marriage-related services. You will oversee ceremony preparation, counter service, and ensure smooth processing of applications with attention to eligibility and procedural requirements.

The role emphasizes customer service experience, precise document handling, and coordination with Kadi for in-person appointments, including complex

Qualifications

• Prior customer service experience.

Responsabilités

• Be the first point of contact for members of the public, giving prompt, accurate and professional help across ROMM services.
• Attend to walk-in enquiries, advise on eligibility and procedural requirements, and guide applicants through the steps for their applications.
• Handle collection of documents, search results, and certificates of marriage and of revocation of divorce, ensuring timely assistance.
• Manage solemnisation ceremonies, ensure couples and relevant parties are present, and perform pre-ceremony checks.
• Advise couples on outstanding items or changes before the ceremony.
• Provide comprehensive counter services and review documents to ensure applications are complete and in order.
• Prepare couples before in-person appointments with the Kadi, and explain processes and requirements.
• Assist with applications including polygynous marriage, Letters of Recommendation, revocation of divorce, and amendments to details.
• Attend to and manage post-appointment cases with timely follow-ups and escalation when needed.
• Liaise with officers on complex cases to ensure timely resolution and processing.
• Administrative support: review documents, ensure Kadi reviews, assign cases, prepare certificates, manage emails and digitisation of records.

Connaissances

Customer service experience

Description du poste

ROMM Singapore is seeking a frontline operations professional through BUSINESS EDGE PERSONNEL SERVICES PTE LTD to handle public inquiries, document collection, and marriage-related services. You will oversee ceremony preparation, counter service, and ensure smooth processing of applications with attention to eligibility and procedural requirements.

The role emphasizes customer service experience, precise document handling, and coordination with Kadi for in-person appointments, including complex