Frontline And Admin Officer (ROMM)

CGP Solutions ApS; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Comprehensive insurance coverage

e-Medical Card after 3 months

Tele-consult after 3 months

Job summary

Cornerstone Global Partners is assisting with a ROMM Frontline and Admin Officer position in Singapore. The role combines frontline operations, reception, and customer service across ROMM services, requiring clear communication and efficient handling of inquiries.

Responsibilities include guiding applicants through eligibility requirements, processing documents, and coordinating solemnisation ceremonies with Kadi/Naib Kadi, ensuring accuracy and timeliness in all steps of the process.

Qualifications

• Frontline operations experience or customer service orientation.
• Reception or public-facing roles preferred.
• Strong communication and service orientation.

Responsibilities

• Serve as first point of contact for the public with ROMM services.
• Attend to walk-in inquiries and advise on eligibility and required steps.
• Process documents and certificates with accuracy and timely follow-up.

Job description

Frontline and Admin Officer (ROMM)

• Specialisations Government & Statutory Board
• Job Type Temp
• Location Central 179369 - Singapore

Headcount Needed: 2 Pax | Full Time

About The Job

Company Background

Our client develops policies and initiatives across arts, culture, sports, youth and community development, strengthening social capital, community bonds and Singapore’s sense of identity.

Salary & Benefits

• $2,760.00 per month
• Comprehensive insurance coverage
• Issued e-Medical Card upon 3 months of service
• Tele-consult available upon 3 months of service

Roles & Responsibilities

• Frontline operations
• Reception
• Serve as the first point of contact for members of the public, delivering prompt, accurate, and professional assistance across the full range of ROMM services.
• Attend to walk-in enquiries, advice on eligibility and procedural requirements, guiding members of the public through the necessary steps for their respective applications.
• Facilitate the collection documents, search results, and certificates, of marriage and revocation of divorce, ensuring members of the public are attended to in a timely and efficient manner.
• Manage solemnisation ceremonies held at ROMM by ensuring that couples and all relevant parties are present prior to the commencement of the ceremony. Conduct pre-ceremony checks to verify that all application requirements and in-person appointment obligations have been fulfilled, and advise couples on the necessary steps to be taken should there be any outstanding matters or changes required before the ceremony can proceed.
• Counter
• Provide comprehensive counter services to members of the public and couples seeking assistance with ROMM-related matters, serving as a knowledgeable and approachable resource for all counter-related enquiries.
• Review all submitted documents at the counter, ensuring marriage application details and submissions are properly completed, accurate, and in order before processing.
• Prepare couples prior to the in-person appointment with the Kadi, ensuring they are well-informed of the process, requirements, and what to expect, so they are ready to proceed.
• Assist members of the public with a range of applications including polygynous marriage, Letters of Recommendation (LOR), revocation of divorce, and amendments to solemnisation details.
• Attend to and manage post-appointment cases, providing the necessary assistance and follow-up to ensure any outstanding matters arising from in-person appointments are resolved promptly and effectively.
• Liaise with relevant officers where necessary to address complex cases or escalated matters, ensuring timely follow-up and resolution for members of the public.
• Administrative Support
• Review submitted documents to ensure accuracy and completeness, following up with couples to ensure all required documentation and application requirements — including face-to-face meetings with their Kadi or Naib Kadi — are fulfilled in a timely manner prior to their in-person appointments.
• Ensure that all applications are reviewed and verified by Kadi in a timely manner, conducting weekly follow-ups on outstanding cases to facilitate prompt resolution and processing, enabling the Kadi/Naib Kadi to print ceremonial certificate and proceed with the solemnisation
• Facilitate the timely assignment of cases to ROMM Kadis for follow-up through the system.
• Assist in ensuring the readiness of facilities, including the solemnisation room, prior to the start of operations, as well as preparing the ceremonial certificate and other relevant documents for internal solemnisation at ROMM, Saturday solemnisation service.
• Manage incoming correspondence and communications by attending to emails and phone calls from members of the public, addressing queries and providing accurate information on ROMM services. Handle escalated cases with professionalism and discretion, coordinating with the relevant officers to ensure timely resolution and a satisfactory outcome for all parties.
• Support the processing and management of marriage-related records by handling applications for searches of historical marriage records and extracts of the Certificate of Marriage (COM).
• Support the ongoing digitisation of marriage records through end-to-end document management processes, from the preparation and packing of physical records for vendor scanning, to the verification of scanned documents against original copies, the uploading and saving of digitised records into eRegistry, and the proper archiving of physical documents for storage.
• Other duties assigned by supervisor

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm.

We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.