Marketing & Operation Executive

Vault Personnel Pte. Ltd.; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

Vault Personnel Pte. Ltd. is seeking a detail‑oriented Marketing and Content Coordinator to oversee monthly social media cycles, review materials for brand alignment, and coordinate with vendors and staff on filming days.

The role also handles product imagery uploads, customer inquiries via social channels, and basic compliance checks. Applicants should have a Diploma in Business with at least 2 years of experience, strong communication skills, and familiarity with CRM systems and CMS platforms.

Qualifications

• Diploma in Business or equivalent with 2 years' experience.
• Strong attention to detail and brand consistency.
• Excellent communication for vendor coordination and customer engagement.
• Familiarity with social media platforms and posting schedules.
• Experience reviewing digital content for brand alignment.
• Knowledge of Singapore Ministry of Law compliance is a plus.
• Possession of Class 3 Driving License is advantageous.

Responsibilities

• Oversee marketing themes and ideas for monthly social media posting cycles.
• Vet completed marketing materials to ensure alignment with brand values.
• Coordinate with vendor and staff on filming days and requirements.
• Provide input on advertising themes, packaging, and brand awareness strategies.
• Respond to customer enquiries via Instagram, WhatsApp, and CRM messaging; escalate as needed.
• Coordinate product photography shoots and upload images to the website catalog.
• Handle ad hoc operational requests like monitoring packaging and replenishment.
• Conduct Ministry of Law screening and due-diligence checks as required.

Skills

Vendor coordination

Attention to detail

Communication skills

Social media knowledge

Content review

CRM familiarity

Multi-tasking

Brand consistency

Compliance awareness

Driving license

Education

Diploma in Business

Tools

CRM software

Website CMS

Job description

Job Responsibilities:

1. Marketing and Content Oversight

• Review and approve the marketing vendor’s proposed themes and ideas for monthly social media posting cycles
• Vet completed marketing materials (copy, imagery, videos) to ensure alignment with brand values
• Coordinate with vendor and staff on filming days, including product preparation and filming requirements
• Provide input on advertising themes, packaging, areas of focus, cost‑saving opportunities, and strategies to improve brand awareness. Note: The vendor manages most operational and content production work. Existing photo/video content supports posting until December, with some additional filming required in the coming months.

2. Customer Enquiries

• Respond to customer enquiries via Instagram, WhatsApp, and the company’s CRM messaging system
• Escalate enquiries to relevant staff when necessary

3. Website and Product Content

• Coordinate product photography shoots with the photographer when required
• Upload product photographs and information to the company’s website catalogue

4. Operations

• Handle ad hoc operational requests, such as monitoring packaging and operational supplies, and arranging replenishment when needed

5. Compliance

• Conduct Ministry of Law screening and due‑diligence checks
• Prepare and submit cash transaction reports to the Singapore Police Force where required

6. Ad-hoc

• Tasks as and when assigned by Managing Director

Job Requirements:

• Minimum Diploma in Business or equivalent with 2 years of working experience
• Strong attention to detail and ability to ensure brand consistency
• Excellent communication skills for vendor coordination and customer engagement
• Familiarity with social media platforms (Instagram, Facebook, TikTok) and ability to oversee posting schedules
• Experience in reviewing digital content (copy, graphics, video) for brand alignment
• Basic knowledge of social media analytics and ability to provide input on improving reach and engagement
• Familiarity with CRM systems and website content management
• Ability to manage multiple tasks and deadlines
• Knowledge of compliance requirements under Singapore’s Ministry of Law is an advantage
• Possession of Class 3 Driving License is advantageous

Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen