Operation Executive

POH SENG JEWELLERS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

POH SENG JEWELLERS PTE. LTD. is seeking a Marketing & Content Operations coordinator to oversee social media themes, review materials for brand alignment, and coordinate filming and product content updates. The role also handles customer inquiries via social channels and CRM, while supporting ad hoc operational and compliance tasks.

You will liaise with vendors, staff, and the MD, ensuring timely posting schedules and accurate website content. A diploma and 2 years' experience are required.

Qualifications

• Minimum Diploma in Business or equivalent with 2 years of experience.
• Strong attention to detail and ability to ensure brand consistency.
• Excellent communication skills for vendor coordination and customer engagement.
• Familiarity with major social platforms (IG, FB, TikTok) and posting schedules.
• Experience reviewing digital content for brand alignment.
• Basic knowledge of social analytics to improve reach and engagement.
• Familiarity with CRM systems and website content management.
• Ability to manage multiple tasks and deadlines.
• Knowledge of Singapore’s compliance requirements is a plus.
• Possession of Class 3 Driving License is advantageous.

Responsibilities

• Marketing and Content Oversight: review and approve vendor themes for monthly social media cycles.
• Vet marketing materials for alignment with brand values and ensure consistency.
• Coordinate with vendor and staff on filming days and product preparation.
• Provide input on advertising themes, packaging, and brand awareness strategies.
• Customer Enquiries: respond via Instagram, WhatsApp, and CRM; escalate when needed.
• Website and Product Content: coordinate photography and upload catalog information.
• Operations: handle ad hoc requests like packaging monitoring and replenishments.
• Compliance: conduct Ministry of Law screening and prepare cash reports as required.
• Ad-hoc: assist MD with tasks as assigned.

Skills

Vendor coordination

Brand consistency

Communication skills

Social media oversight

Content review

Campaign input

Education

Diploma in Business or equivalent

Tools

CRM systems

Website CMS

Job description

Key Responsibilities

1. Marketing and Content Oversight

• Review and approve the marketing vendor’s proposed themes and ideas for monthly social media posting cycles.
• Vet completed marketing materials (copy, imagery, videos) to ensure alignment with brand values.
• Coordinate with vendor and staff on filming days, including product preparation and filming requirements.
• Provide input on advertising themes, packaging, areas of focus, cost‑saving opportunities, and strategies to improve brand awareness. Note: The vendor manages most operational and content production work. Existing photo/video content supports posting until December, with some additional filming required in the coming months.

2. Customer Enquiries

• Respond to customer enquiries via Instagram, WhatsApp, and the company’s CRM messaging system.
• Escalate enquiries to relevant staff when necessary.

3. Website and Product Content

• Coordinate product photography shoots with the photographer when required.
• Upload product photographs and information to the company’s website catalogue.

4. Operations

• Handle ad hoc operational requests, such as monitoring packaging and operational supplies, and arranging replenishment when needed.

5. Compliance

• Conduct Ministry of Law screening and due‑diligence checks.
• Prepare and submit cash transaction reports to the Singapore Police Force where required.

6. Ad-hoc

• Tasks as and when assigned by Managing Director

Requirements

• Minimum Diploma in Business or equivalent with 2 years of working experience
• Strong attention to detail and ability to ensure brand consistency.
• Excellent communication skills for vendor coordination and customer engagement.
• Familiarity with social media platforms (Instagram, Facebook, TikTok) and ability to oversee posting schedules.
• Experience in reviewing digital content (copy, graphics, video) for brand alignment.
• Basic knowledge of social media analytics and ability to provide input on improving reach and engagement.
• Familiarity with CRM systems and website content management.
• Ability to manage multiple tasks and deadlines.
• Knowledge of compliance requirements under Singapore’s Ministry of Law is an advantage.
• Possession of Class 3 Driving License is advantageous