Marketing Executive (Freight Forwarding)

GFS Forwarding Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Structured onboarding

Mentorship

Growth opportunities

Direct hiring process

Job summary

GFS Forwarding Pte Ltd in Singapore invites fresh graduates to apply for a phone- and client-facing role in freight forwarding. This is a career entry point focusing on outbound calls, negotiation, and client service, not social media or content work.

You will learn Incoterms, rate structures, and customs docs through on-the-job training, build a client pipeline in our CRM, and collaborate with operations and pricing teams to deliver shipments smoothly.

Qualifications

• Must have strong verbal communication and direct phone/in-person conversations.
• Experience in telemarketing or sales calls is preferred.
• Willingness to learn freight forwarding basics.

Responsibilities

• Make outbound calls to prospective and existing clients daily.
• Build rapport quickly with clients over the phone and in person.
• Negotiate pricing, terms, and service expectations with clients and vendors.
• Prepare quotations and proposals, and follow up to close deals.
• Coordinate with operations and pricing teams for smooth shipments.
• Gain fundamentals of Incoterms and customs docs via on-the-job training.
• Maintain client records in CRM and quoting system.

Skills

Strong verbal communication

Telemarketing / cold calling

Negotiation

Resilience

Education

Diploma or Degree

Tools

CRM system

Quoting system

Job description

Fresh graduates encouraged to apply — no prior freight forwarding experience required

This is a phone- and client-facing role — not a social media / content role. If your background is purely in social media management, content creation, or graphic design, this role will not be a fit. We're looking for strong communicators who are comfortable talking to people and negotiating outcomes, not managing online content.

What You'll Do

• Make outbound calls to prospective and existing clients daily — this is a phone-first role
• Build rapport quickly with strangers over the phone and in person
• Negotiate pricing, terms, and service expectations directly with clients and vendors
• Prepare quotations and proposals, and follow up consistently to turn conversations into confirmed business
• Handle objections and pushback professionally — not every call goes smoothly, and we need someone who doesn't give up after one "no"
• Work closely with our operations and pricing teams to ensure smooth shipment execution
• Learn the fundamentals of freight forwarding — Incoterms, air/sea rate structures, customs documentation — through structured on-the-job training
• Maintain accurate client and pipeline records in our CRM and quoting system

What We're Looking For

Must-have:

• Strong verbal communication skills — confident, clear, and persuasive on the phone and in person
• Some experience with telemarketing, cold calling, customer service calls, or any role involving direct phone/in-person conversations with strangers (sales, appointment setting, surveys, debt collection, etc.)
• Comfortable negotiating — able to hold a position, read the other side, and work toward an agreement
• Resilience — able to handle rejection and keep going without losing motivation

Nice-to-have:

• Diploma/Degree in any field
• Fluent in English; Mandarin and/or Malay a strong advantage for our regional client base
• Genuine curiosity about how global trade and logistics work

Not what we're looking for: if your relevant experience is primarily social media content creation, digital ad management, SEO, or graphic design with no direct phone/client-facing communication experience, please note this role is unlikely to be a fit — we'd rather be upfront about this than waste your time.

What We Offer

• Structured onboarding covering Incoterms, documentation, and our internal quoting systems
• Direct mentorship from experienced staff — not left to figure it out alone
• Clear path for growth as you build your own portfolio of clients over time
• A flat, direct hiring process — you'll speak to the people you'd actually be working with, not an external recruiter