Marketing & E-Commerce Operations Executive (Global)

KLHEALTH PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

KLHEALTH PTE. LTD. is seeking an experienced Marketing & E-Commerce Operations Executive to drive online business across brand websites, marketplaces, and partners.

You will manage daily operations, launches, and campaigns while coordinating exports and international shipments with logistics partners. Strong Excel skills and regional exposure are valued as you support growth in premium consumer e-commerce. You will collaborate with regional teams to ensure accurate listings, pricing, currency

Qualifications

• Diploma or Degree in Business Administration, E-Commerce, or related discipline.
• Minimum 2 years of relevant experience in e-commerce operations, international logistics or exports.
• Regional exposure is an advantage.
• Hands-on experience with Shopify, TikTok Shop, Shopee, Lazada or other e-commerce platforms.
• Experience managing international e-commerce marketplaces or cross-border online sales operations is an advantage.
• Familiarity with export documentation, international shipping, customs and freight coordination.
• Experience liaising with overseas distributors, suppliers or third-party service providers.
• Proficiency in Excel, inventory management and operational reporting.
• Strong organisational, analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills; proactive and able to manage multiple priorities.

Responsibilities

• Drive E-Commerce business across brand websites, marketplaces and partners.
• Develop brands across online E-Commerce and digital properties; support campaigns and profitability.
• Manage daily operations of websites and platforms including global storefronts.
• Coordinate product launches, promotions and platform updates across channels.
• Liaise with overseas partners and service providers to resolve issues.
• Monitor sales, orders, inventory and platform performance globally.
• Support onboarding of new platforms and sales channels.
• Coordinate exports, shipments and documentation with distributors and logistics partners.
• Oversee order fulfilment, inventory reconciliation and vendor coordination.
• Prepare regular reports on sales, fulfillment, inventory and costs; support finance coordination.

Skills

Organisational skills

Analytical skills

Problem-solving

Communication skills

Education

Diploma or Degree in Business Administration

Tools

Shopify

TikTok Shop

Shopee

Lazada

Amazon

Job description

Key Responsibilities

The Marketing & E-Commerce Operations Executive will be responsible for driving the E-Commerce business for assigned brands and countries across regional markets. The successful candidate will bring significant hands-on experience managing an E-Commerce business through brand websites, marketplaces and retail partners within the premium consumer sector.

The position holder will support the Company’s E-Commerce growth by developing the assigned brands across online E-Commerce and digital properties, support regional campaigns and projects to drive business growth and P&L profitability.

1. Local & Global E-Commerce Platform Management

• Manage daily operations of the company’s website, local and Global e-commerce platforms, including Shopify, TikTok Shop, Shopee, Lazada, Amazon, and other relevant marketplaces.

• Oversee the setup, maintenance and optimisation of global e-commerce storefronts to support business expansion into overseas markets.

• Maintain accurate product listings, descriptions, pricing, currency settings, stock availability and promotional updates across different markets.

• Coordinate product launches, promotional campaigns and platform updates for both local and global sales channels.

• Liaise with overseas marketplace representatives, platform partners and service providers to resolve operational issues and ensure smooth platform performance.

• Monitor global platform sales, order processing, inventory availability and operational performance.

• Support the onboarding and operational setup of new global e-commerce platforms and online sales channels.

2. Global Business Partner & Export Operations

• Coordinate product orders, exports and shipments to overseas distributors, business partners, service providers and other authorised sales channels.

• Manage end-to-end export order processing, including order confirmation, stock allocation, packing coordination, shipping arrangements and delivery tracking.

• Prepare and coordinate export documentation, including commercial invoices, packing lists, shipping documents and other required paperwork.

• Liaise with freight forwarders, courier companies and logistics providers to arrange international shipments and ensure timely delivery.

• Coordinate with overseas partners on product availability, order quantities, shipment schedules and delivery requirements.

• Work with relevant internal teams and external service providers to support product registration, import documentation, customs clearance and market-specific regulatory requirements where applicable.

• Monitor export shipment status, shipping costs, delivery timelines and customs-related issues.

• Maintain accurate records of global orders, export shipments and partner transactions.

• Support the onboarding of new overseas distributors, service providers and business partners, including operational arrangements and order fulfilment procedures.

3. Order Fulfilment & Inventory Management

• Oversee end-to-end order fulfilment for local and global e-commerce channels, including order processing, packing, dispatch and delivery coordination.

• Coordinate with fulfilment providers and logistics partners to ensure accurate and timely deliveries.

• Monitor and reconcile inventory across online platforms, warehouses and global sales channels to prevent stock discrepancies, overselling and stockouts.

• Coordinate stock replenishment, inventory allocation and product availability for local sales, overseas orders and promotional campaigns.

• Manage order-related customer enquiries, returns, refunds, delivery issues and escalations.

• Ensure accurate inventory records and timely updates across all relevant systems.

4. E-Commerce Campaign & Livestream Operations

• Support the operational execution of local and global e-commerce campaigns, product launches, flash sales and promotional activities.

• Manage local TikTok and Instagram livestream backend operations, including product links, promotional vouchers, pricing configurations and inventory allocation.

• Coordinate with all relevant stakeholders to ensure campaigns are operationally ready and executed according to schedule.

• Upload promotional assets, update product listings and implement campaign mechanics across relevant platforms.

• Monitor order fulfilment and inventory availability during promotional periods to minimise operational disruptions.

5. KOL & Influencer Management

• Develop and execute KOL and influencer marketing strategies focused on sales conversion.

• Identify, engage and manage suitable KOLs, influencers and content creators.

• Negotiate collaboration terms, deliverables and campaign objectives.

• Work closely with creators to develop engaging promotional content across TikTok, Instagram Reels and YouTube.

• Monitor campaign performance and optimise influencer collaborations to improve reach, engagement and conversions.

6. Global Partner & Service Provider Coordination

• Act as the key operational contact for overseas distributors, e-commerce partners, service providers and logistics vendors.

• Coordinate product orders, shipment arrangements, stock availability and delivery schedules with international partners.

• Support partners with product information, operational requirements and order-related matters.

• Liaise with third-party e-commerce service providers on marketplace operations, fulfilment arrangements and platform-related support.

• Maintain effective working relationships with global partners to ensure smooth day-to-day business operations.

• Identify and resolve operational challenges affecting overseas orders, deliveries and partner servicing.

7. Reporting, Data Management & Finance Coordination

• Prepare regular reports covering local and international e-commerce sales, order fulfilment, inventory movement, exports, returns and refunds.

• Track global shipment costs, delivery performance and operational efficiency.

• Coordinate with Finance on sales reconciliation, payment records, overseas partner invoices, refunds and platform-related charges.

• Maintain accurate records of export transactions, shipping documentation and global partner orders.

• Analyse operational performance and recommend improvements to fulfilment processes, shipping efficiency and platform management.

• Provide bi-weekly and monthly operational reports with relevant insights and recommendations.

8. Operational Excellence & Business Expansion Support

• Support the operational implementation of new overseas markets, global e-commerce platforms and distribution partnerships.

• Coordinate with internal departments and external partners to ensure operational readiness for new market launches.

• Ensure compliance with relevant company procedures and applicable shipping, customs and export requirements.

• Support ad-hoc operational projects and business expansion initiatives as required.

Job Requirements:

• Diploma or Degree in Business Administration, E-Commerce, or related discipline.

• Minimum 2 years of relevant experience in e-commerce operations, international logistics, export coordination or a related field. Regional exposure an advantage.

• Hands-on experience with Shopify, TikTok Shop, Shopee, Lazada or other e-commerce platforms.

• Experience managing international e-commerce marketplaces or cross-border online sales operations is an advantage.

• Familiarity with export documentation, international shipping arrangements, customs procedures and freight coordination.

• Experience liaising with overseas distributors, suppliers, business partners or third-party service providers.

• Good proficiency in Microsoft Excel, inventory management and operational reporting.

• Strong organisational, analytical and problem-solving skills with excellent attention to detail.

• Excellent communication and interpersonal skills, with the ability to coordinate effectively with local and international stakeholders.

• Proactive, independent and capable of managing multiple priorities and tight deadlines.

• Comfortable working in a fast-paced and evolving business environment.

Self-motivated and driven individual who is eager to push personal boundaries, embrace new challenges, and continuously strive for professional development and career growth.