E-commerce Executive/Coordinator

COL33 PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

COL33 PTE. LTD. is seeking an E-commerce Operations Coordinator in Singapore to manage daily platform maintenance across Shopee, Lazada, TikTok Shop, Redmart, and other marketplaces.

You will oversee listings, pricing updates, inventory and content to ensure accuracy. You will process orders, coordinate with warehouse and logistics for timely fulfilment, handle customer inquiries via phone, email and chat, and support promotional campaigns with data-backed insights to improve sales and

Qualifications

• Experience in managing online marketplaces across major platforms such as Shopee, Lazada, TikTok Shop.
• Proficient in product listing, pricing updates and content optimization.
• Strong data analysis and ability to provide actionable insights.

Responsibilities

• Manage daily operations and maintenance of e-commerce platforms (Shopee, Lazada, TikTok Shop, Redmart, Fariprice).
• Handle product listings, delistings, pricing updates, inventory, and content optimization.
• Ensure accurate product information, descriptions, images and promotional details.

Skills

E-commerce operations

Product listing management

Inventory management

Customer service

Data analysis

Cross-functional coordination

Tools

Shopee Seller Center

Lazada Seller Center

TikTok Shop

Redmart/Other marketplaces

Job description

Job Responsibilities

1. E-Commerce Platform Management

• Manage the daily operations and maintenance of e-commerce platforms such as Shopee, Lazada, TikTok, Redmart, Fariprice online and other online marketplaces.
• Handle product listings, delistings, pricing updates, inventory management, and product content optimization.
• Ensure all product information, descriptions, images, specifications, and promotional details are accurate and up to date.

2. Order Processing & Customer Service

• Process and monitor customer orders to ensure timely and accurate fulfilment.
• Coordinate with warehouse and logistics teams to arrange shipments and track delivery status.
• Handle customer enquiries, complaints, and after-sales service issues professionally.
• Communicate with customers through phone calls, emails, WhatsApp, and marketplace chat platforms.

3. Inventory & Logistics Coordination

• Monitor inventory levels and coordinate replenishment to prevent stock shortages or overstock situations.
• Liaise with suppliers, warehouse teams, and logistics partners to ensure smooth order fulfilment.
• Manage returns, exchanges, and exception orders efficiently.

4. Sales & Marketing Support

• Assist in planning and executing promotional campaigns, online sales events, and marketing activities.
• Monitor campaign performance and provide recommendations for improvement.
• Collaborate with the design and marketing teams to prepare product images, promotional materials, and campaign content.

5. Data Analysis & Reporting

• Track and analyse sales performance, website traffic, conversion rates, and customer behaviour.
• Prepare regular operational and sales reports for management review.
• Provide data-driven recommendations to improve sales performance and operational efficiency.

6. Cross-Functional Coordination

• Work closely with sales, marketing, customer service, warehouse, and logistics teams.
• Support process improvement initiatives to enhance operational efficiency.
• Perform any other duties and responsibilities assigned by management.