Market Research Associate

Singapore Telecommunications Limited; Singapore; Hybrid; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellness benefits

Training and development

Internal mobility opportunities

Job summary

Singtel is seeking a market intelligence professional to translate customer data into actionable insights. You will design research programs, manage budgets, and coordinate with agencies to inform strategic decisions.

Strong analytics, stakeholder management and storytelling skills are essential for success. Ideal candidates will have a degree in Marketing or Statistics, plus experience with SQL, Python, and BI tools, and be able to present findings to diverse teams.

Qualifications

• > University degree in Marketing, Statistics, Business Management, or similar.
• < Internship experience in business analytics, market research, or marketing role.
• < Strong communication skills, written and spoken; comfortable presenting findings to stakeholders.
• < Open to learning new online platforms and working with agency partners.

Responsibilities

• > Design research programs addressing business needs; engage stakeholders, identify objectives, source and analyse data
• < Brief market research agencies and assess proposals for external research
• < Manage timelines, budgets and deliverables; ensure actionable reports
• < Program questionnaires using cloud-based platforms
• < Monitor markets such as travel in/out of Singapore, foreign workers, prepaid and roaming trends
• < Develop and deliver compelling data-driven storylines for decisions

Skills

Market research

Data analysis

Stakeholder management

Storytelling

Communication skills

Problem-solving

Interpersonal skills

Power BI

Excel

PowerPoint

SQL

Python

Statistics

Education

Bachelor’s degree in Marketing/Statistics/Business Management or related field

Tools

SQL

Python

Power BI

Excel

PowerPoint

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part Of Something BIG!

We are looking for an individual who is passionate about market intelligence and consumer insights, with a strong appreciation for research, data and understanding customers’ needs and behaviours. The role partners closely with cross-functional stakeholders to represent the customer’s voice, derive actionable insights and support key business decisions through research and data analysis. The ideal candidate possesses strong analytical thinking, stakeholder management and storytelling skills, with the ability to translate complex data into meaningful business recommendations.

Make an Impact by

• Design research programs that address business needs. Engage with internal stakeholders, ask the right questions in order to understand the key objectives for the research, identify / recommend the right approach, source and analyse data and information from available resources, joining the dots and drawing conclusions from them to inform key business decisions
• Brief market research agencies, and assess, evaluate, and execute research agency proposals for external research
• Manage project timelines, budgets and deliverables, and ensure research agencies deliver actionable and insightful reports that address key business objectives
• Program questionnaires using our cloud-based platform
• Monitor key markets such as travel in/out of Singapore, foreign workers, and trends in the prepaid and roaming space
• Develop and deliver effective and compelling storylines utilizing data. Have an analytical mind-set and ability to structure and synthesize large amounts of data, develop actionable insights, and effectively share them with the business, analytical teams, and key stakeholders.

Skills for Success

• University degree in Marketing, Statistics, Business Management, or similar. Good to have Statistics, SQL, Python, Business Intelligence knowledge and experience.
• Internship experience in a business analytics, market research, or marketing role.
• A self-starter who is highly motivated, passionate, creative.
• Good communication skills, written and spoken, must be at-ease with presenting findings to stakeholders and working with agency partners.
• Strong problem-solving and interpersonal skills with the ability to work and interact with different business units, including the ability to manage multiple stakeholders, cross-collaborate and multi-task.
• Advanced proficiancy in Power BI, Excel and Powerpoint.
• Open to learning new online platforms.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?