Marine Service Coordinator: Scheduling & Field Support

Focal Search Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

A marine services company in Singapore is seeking a Service Coordinator (Marine) to handle customer enquiries via email and phone, provide information about services, generate sales, and resolve complaints. The successful candidate will coordinate effectively with departments for service requirements, ensure accurate job allocation, and monitor assigned vessels. Ideal for someone with strong communication skills and ability to operate under pressure.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Provide information about accounts, products, and services to customers.
• Generate sales from customer enquiries.
• Liaise with customers on fulfilment discrepancies.
• Handle customer complaints concerning billing or services.
• Answer customer questions related to services or products.
• Ensure effective customer service by coordinating service requirements.
• Plan allocation of service engineers for jobs assigned.
• Handle purchasing matters as per customer enquiries.
• Constantly monitor assigned vessels.
• Take care with engineers executing jobs onboard.
• Approve spares used by engineers onboard.
• Finalize jobs with engineers' reports.

Job description

A marine services company in Singapore is seeking a Service Coordinator (Marine) to handle customer enquiries via email and phone, provide information about services, generate sales, and resolve complaints. The successful candidate will coordinate effectively with departments for service requirements, ensure accurate job allocation, and monitor assigned vessels. Ideal for someone with strong communication skills and ability to operate under pressure.