Marine Service Coordinator - Customer Liaison & Field Support

Focal Search Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

A service solutions company in Singapore is seeking a Service Coordinator to manage customer inquiries and ensure effective communication concerning service requests. The role entails liaising with customers on service inquiries, resolving billing complaints, and coordinating with service teams to uphold service standards. Ideal candidates should thrive under pressure while maintaining meticulous records. This role offers an opportunity to drive customer satisfaction and sales through proactive service management.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Provide information to answer inquiries about accounts, products, and services.
• Generate sales from customer inquiries.
• Liaise with customers on fulfillment discrepancies.
• Handle and resolve customer complaints concerning billing or services.
• Ensure effective customer service by coordinating customer requirements.

Job description

A service solutions company in Singapore is seeking a Service Coordinator to manage customer inquiries and ensure effective communication concerning service requests. The role entails liaising with customers on service inquiries, resolving billing complaints, and coordinating with service teams to uphold service standards. Ideal candidates should thrive under pressure while maintaining meticulous records. This role offers an opportunity to drive customer satisfaction and sales through proactive service management.