Marine Digital Solutions Service Business Support Coordinator

RINA; Singapore; On-site; SGD 42,000 - 51,000; Full time

Job summary

RINA in Singapore seeks a Marine Digital Solutions Service Business Support Coordinator to assist the support team with customer requests and learn the company’s procedures. You will help onboard clients, update and organize documentation, and maintain positive client relationships.

This role involves collaborating with technical teams, relaying client questions, and contributing to quality improvements. The ideal candidate has a basic technical understanding of software, a service mindset, and

Qualifications

• Technical understanding of software solutions and their value to customers.
• Business understanding and experience in working with business processes, preferably from the maritime industry or other industries.
• Knowledge of customer service and support activities.

Responsibilities

• Assist in handling client inquiries and basic support requests under supervision.
• Learn to identify common software issues and elevate complex problems to senior technical teams.
• Support the delivery of basic product guidance to clients during onboarding or troubleshooting.
• Help update and organize existing documentation and tutorials for client use.
• Record support activities and client interactions accurately in internal systems.

Skills

Technical understanding of software

Customer service mindset

Strong communication skills

Education

High School Diploma/GED in Information Systems or Naval Engineering

Tools

CRM systems

Job description

RINA is currently recruiting for a Marine Digital Solutions Service Business Support Coordinator to join its office in Singapore within the Marine Digital Solutions Division.

Mission

Assist the support team in managing customer requests while learning company procedures and tools to deliver effective service.

Key Accountabilities

Client Support and Issue Resolution

• Assist in handling client inquiries and basic support requests under supervision
• Learn to identify common software issues and elevate complex problems to senior technical teams

Product Education and Training

• Support the delivery of basic product guidance to clients during onboarding or troubleshooting
• Help update and organize existing documentation and tutorials for client use

Customer Relationship Management

• Contribute to maintaining positive client relationships through clear and courteous communication
• Collect client feedback during interactions and share observations with the team

Technical Collaboration

• Participate in meetings with technical teams to understand product features and limitations
• Relay client questions and feedback to senior colleagues for further analysis

Quality Assurance and Continuous Improvement

• Follow established support procedures and quality guidelines during client interactions
• Suggest small improvements based on personal experience and team discussions

Customer Insights and Reporting

• Record support activities and client interactions accurately in internal systems
• Assist in compiling basic summaries or reports for internal use

Education

• High School Diploma/GED in Information Systems or Naval Engineering

Qualifications

• Technical understanding of software solutions and their value to customers
• Business understanding and experience in working with business processes, preferably from the maritimeindustry or other industries
• Knowledge of customer service and support activities
• Strong communication skills and customer orientation
• Basic understanding of software architectures and cloud environments
• Teamwork and problem-solving attitude

Competencies

• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.
• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.