Marine Digital Solutions: Client Support Coordinator

RINA

Singapore

On-site

SGD 42,000 - 51,000

Full time

14 days+

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Job summary

RINA in Singapore seeks a Marine Digital Solutions Service Business Support Coordinator to assist the support team with customer requests and learn the company’s procedures. You will help onboard clients, update and organize documentation, and maintain positive client relationships.

This role involves collaborating with technical teams, relaying client questions, and contributing to quality improvements. The ideal candidate has a basic technical understanding of software, a service mindset, and

Qualifications

Technical understanding of software solutions and their value to customers.
Business understanding and experience in working with business processes, preferably from the maritime industry or other industries.
Knowledge of customer service and support activities.

Responsibilities

Assist in handling client inquiries and basic support requests under supervision.
Learn to identify common software issues and elevate complex problems to senior technical teams.
Support the delivery of basic product guidance to clients during onboarding or troubleshooting.
Help update and organize existing documentation and tutorials for client use.
Record support activities and client interactions accurately in internal systems.