Marine Digital Solutions Service & Support Coordinator

RINA Piraeus Team; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

RINA is recruiting for a Marine Digital Solutions Service Business Support Coordinator to join the Singapore office in the Marine Digital Solutions division. The role focuses on assisting the support team to manage customer requests, deliver basic product guidance, and maintain documentation while learning company procedures and tools.

The position requires strong communication, customer orientation, and a proactive approach to problem solving, with opportunities to collaborate with technical

Qualifications

• Knowledge of customer service and support activities
• Strong communication skills and customer orientation
• Basic understanding of software architectures and cloud environments
• Teamwork and problem-solving attitude

Responsibilities

• Assist in handling client inquiries and basic support requests under supervision
• Learn to identify common software issues and escalate complex problems to senior technical teams
• Support the delivery of basic product guidance to clients during onboarding or troubleshooting
• Help update and organize existing documentation and tutorials for client use
• Contribute to maintaining positive client relationships through clear and courteous communication
• Record support activities and client interactions accurately in internal systems

Skills

Customer service

Communication

Cloud environments

Teamwork

Problem-solving

Education

High School Diploma/GED in Information Systems or Management Engineering

Job description

RINA is recruiting for a Marine Digital Solutions Service Business Support Coordinator to join the Singapore office in the Marine Digital Solutions division. The role focuses on assisting the support team to manage customer requests, deliver basic product guidance, and maintain documentation while learning company procedures and tools.

The position requires strong communication, customer orientation, and a proactive approach to problem solving, with opportunities to collaborate with technical