Marine & Aviation Customer Success Specialist

Focal Search Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A customer service firm in Singapore is seeking a Customer Service Representative to manage customer contracts, coordinate service orders, and ensure customer satisfaction. Ideal candidates should have a Diploma or Degree, along with at least 2 years of relevant experience, particularly in the Marine or Aviation sectors. Strong interpersonal and communication skills are essential, as well as the ability to work independently and in teams. The role offers opportunities for professional development and engagement with a diverse client base.

Qualifications

• Minimum of 2 years of relevant experience in customer service or related roles, ideally in Marine or Aviation sectors.
• Strong interpersonal skills and cultural awareness when interacting with customers and team members.
• Proficient in English, both written and verbal.

Responsibilities

• Manage and follow up with customers under contracts, ensuring service needs are met.
• Administer safety and life raft rental agreements.
• Prepare and send quotations to customers, following up for processing.

Skills

Time management

Interpersonal skills

Communication

Problem-solving

Education

Diploma or Degree in any field

Job description

A customer service firm in Singapore is seeking a Customer Service Representative to manage customer contracts, coordinate service orders, and ensure customer satisfaction. Ideal candidates should have a Diploma or Degree, along with at least 2 years of relevant experience, particularly in the Marine or Aviation sectors. Strong interpersonal and communication skills are essential, as well as the ability to work independently and in teams. The role offers opportunities for professional development and engagement with a diverse client base.