Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst

JOB CHOICES SOLUTION PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global IT service firm is seeking an IT Service Desk & Access Management Analyst to join their team in Malaysia. This role involves providing technical support and managing access requests in Oracle systems. Candidates should have over three years of relevant experience and strong customer service skills. The position offers a full-time contract and competitive salary based on experience.

Qualifications

• 3+ years’ experience in IT support or ERP access management.
• Familiarity with ITIL concepts and service desk operations.
• Strong communication and customer service skills.

Responsibilities

• Provide first and second line of support for incidents and service requests.
• Manage user access requests in Oracle environments.
• Ensure compliance with Segregation of Duties requirements.

Skills

IT support experience

Customer service skills

Documentation

Troubleshooting

Tools

Oracle Cloud ERP

ITIL concepts

Service ticketing platforms

Job description

Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst

Location: Johor Bahru or Penang, Malaysia

Gross Salary: RM 4,000 - 10,000 ( Depends on Experience and Working Skill )

Job Type: Full-time

Employment Type: Full-Time, 2 Shifts (7:00am – 4:00pm / 3:00pm – 12:00am)

About the Role

We are looking for a proactive and service-oriented IT Service Desk & Access Management Analyst to strengthen our IT Operations team. This role blends frontline technical support with identity and access management responsibilities, ensuring end-users receive reliable assistance while safeguarding access to enterprise applications—particularly in Oracle environments.

Key Responsibilities

Service Desk Support

• Act as the first and second line of support for incidents and service requests, covering hardware, software, and connectivity issues
• Record, track, and resolve tickets in the ITSM platform while maintaining clear documentation
• Escalate complex issues to the appropriate teams and follow up to ensure resolution
• Provide both remote and onsite assistance for end-user devices, applications, and system access

Access Management

• Manage user access requests including creation, modification, and deactivation across Oracle and enterprise platforms
• Administer access roles and permissions in Oracle Fusion and related modules (OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, and DAS)
• Assign licenses and monitor usage within Fusion to ensure compliance and cost efficiency
• Configure Procurement Agents, Resources, and Field Technicians in Oracle environments
• Support implementation of Risk Management modules in Fusion
• Ensure compliance with Segregation of Duties (SoD) requirements and conduct periodic access reviews
• Support audits by providing documentation and evidence of access controls

Qualifications & Experience

Required

• 3+ years’ experience in IT support, service desk operations, or ERP access management (Oracle, SAP, or similar ERP systems)
• Familiarity with ITIL concepts and service ticketing platforms
• Ability to troubleshoot and prioritize technical issues efficiently
• Strong communication, documentation, and customer service skills

Preferred

• Relevant certifications: ITIL Foundation, CompTIA Security+, or Oracle Certified Associate (OCA)
• Hands-on experience with Oracle Cloud ERP modules (Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, DAS)
• Knowledge of audit and compliance standards such as ITGC, SoD, SOX, or ISO 27001
• Exposure to Governance, Risk & Compliance (GRC) tools and workflows
• Basic proficiency with automation/scripting (PowerShell, Python)
• Familiarity with SQL, BI Publisher, or Oracle reporting tools

We appreciate every application and assure you that all resumes are carefully reviewed.

Our selection process is efficient and typically completed within 3 working days.

If you do not hear from us within this period, it likely means your application was not shortlisted by our client. We encourage you to continue exploring other opportunities to maximize your chances of success.

Interested WhatsApp [phone]

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146