IT Technical Manufacturing Support (Energy Industry)

Genpact; Singapore; Sur place; SGD 70 000 - 95 000; Plein temps

Résumé du poste

Genpact in Singapore invites applications for IT Technical Manufacturing Support (SME) in the Energy Industry. The role collaborates with shopfloor and IT teams to support, maintain, and enhance critical manufacturing applications.

Ideal candidates have a degree in engineering/CS/business and experience with MES/ERP and IT/OT connectivity, with strong problem-solving and collaboration skills. On-site role with shuttle bus service from Pioneer.

Qualifications

• Bachelor’s degree in engineering, CS, business or related field.
• Experience in a shopfloor application SME.
• Experience supporting manufacturing or enterprise apps.
• Understanding of MES and ERP environments.
• Ability to troubleshoot industrial networks and machine connectivity.

Responsabilités

• Work with shopfloor teams to implement and enhance digital solutions.
• Bridge shopfloor, OT systems, and enterprise IT for data flow.
• Identify digital transformation opportunities across production areas.
• Align business requirements with technical solutions in manufacturing.
• Design and implement shopfloor system integrations and cloud connectivity.
• Enable connectivity between machines, PLCs, MES, ERP, and analytics.
• Drive digitization of manual operations and improve real-time visibility.
• Collaborate with AI initiatives and ensure safe operation of digital tools.
• Provide end-user support and maintain technical documentation.

Connaissances

Shopfloor SME

Enterprise apps

Troubleshooting networks

Data connectivity

System integration

Documentation

Formation

Bachelor’s degree in engineering, Computer Science, Business, or related field

Outils

MES

ERP

SQL queries

APIs / middleware

Description du poste

Position: IT Technical Manufacturing Support (SME) - Energy Industry

Location: Singapore (Pioneer) – Have Shuttle Bus

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Inviting applications for the role of IT Technical Manufacturing Support (SME) - Energy Industry

We are seeking an IT Technical Manufacturing Support (SME) who will collaborate with business users, manufacturing teams, local automation teams, and IT/Digital teams to support, maintain, and enhance business-critical applications and digital solutions used across shopfloor and enterprise environments. The role requires strong technical expertise in IT systems, issue resolution, system integration, and user support to ensure stable operations and continuous improvement of digital capabilities.

Responsibilities:

Shopfloor Digitalization & Collaboration

• Work closely with manufacturing shopfloor teams, automation engineers, process engineers, and IT/Digital teams to implement and enhance digital solutions across production operations.


• Act as a bridge between shopfloor operations, OT systems, and enterprise IT platforms to enable seamless data flow and process visibility.


• Partner with site teams to identify digital transformation opportunities across production, quality, maintenance, and material movement activities.


• Drive alignment between business requirements and technical solutions within manufacturing environments.

System Integration & IT/OT Connectivity

• Design and implement integration of shopfloor systems, enterprise applications, cloud platforms, and digital tools.


• Enable connectivity between machines, PLCs, sensors, MES, historians, ERP platforms, and advanced analytics systems.


• Collaborate with technical teams to validate system architecture, data models, and interface requirements.


• Ensure reliable and scalable data exchange across manufacturing and enterprise systems.

Shopfloor Activities & Operational Enablement

• Participate directly in shopfloor digital initiatives related to production monitoring, process optimization, quality visibility, downtime tracking, and workflow digitization.


• Work with plant teams to improve real-time visibility into manufacturing operations through connected systems and dashboards.


• Drive digitization of manual operational activities through automation, workflow tools, and intelligent data capture.


• Contribute to deployment of digital capabilities that improve operator effectiveness, process adherence, and decision-making on the shopfloor.


• AI use cases within manufacturing operations, including intelligent sensing, machine awareness, anomaly detection, and adaptive decision systems.


• Collaborate with automation teams to integrate AI-driven solutions with physical equipment and shopfloor processes.


• Enable use of real-time operational data from sensors, cameras, PLCs, and connected assets for AI-based process improvements.


• Contribute to deployment of AI-enabled workflows for predictive insights, visual inspection, process optimization, and autonomous operational recommendations.


• Work on solutions that connect physical systems with digital intelligence to improve safety, quality, throughput, and asset utilization.

User Support & Continuous Improvement

• Provide end-user support, training, and guidance for business applications.


• Contribute to rollout of digital manufacturing solutions, pilot programs, and scalable implementations across sites.


• Participate in requirement gathering, process mapping, solution definition, testing, and deployment activities.


• Maintain documentation for system interactions, workflows, and technical requirements.


• Drive continuous improvement initiatives by identifying gaps, inefficiencies, and opportunities for innovation within plant operations.

Minimum Qualifications

• Bachelor’s degree in engineering, Computer Science, Business, or related field.


• Experience in a shopfloor application SME.


• Experience supporting enterprise or manufacturing-related applications.


• Understanding of manufacturing systems such as MES


• Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

• Experience supporting applications in manufacturing or industrial environments.


• Understanding of systems such as MES, ERP, historians, or shopfloor digital applications.


• Familiarity with databases, SQL queries, and log analysis for troubleshooting.


• Knowledge of system integration concepts, APIs, middleware, or interface monitoring.


• Understanding of communication between applications and cloud platforms.


• Experience with ticketing tools and incident/problem management processes.


• Ability to support testing, user acceptance validation, and release activities.


• Strong analytical and problem-solving skills.


• Experience in documenting requirements, support processes, and maintaining technical documentation.


• Strong cross-functional coordination and stakeholder management skills.


• Deep understanding of customer and business needs.


• Ability to work on less defined issues requiring creative approaches and new perspectives.