Manufacturing IT Technical Support

Genpact Consulting (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Genpact Consulting Singapore is seeking a Manufacturing IT Technical Support SME to collaborate with business users, manufacturing teams, automation groups, and IT/Digital teams. You will support, maintain, and enhance critical applications across shopfloor and enterprise environments, ensuring stable operations and continuous digital capability improvements.

You will bridge shopfloor operations with OT and enterprise IT, enabling data flow, dashboards, and actionable insights.

Qualifications

• Bachelor’s degree in engineering, computer science, or related field.
• 5+ years of experience in a shopfloor application SME or equivalent.
• Experience supporting enterprise or manufacturing applications.
• Understanding of manufacturing systems such as MES, ERP, historians, or shopfloor digital applications.
• Ability to troubleshoot industrial networks and machine connectivity issues.

Responsibilities

• Collaborate with business users, manufacturing teams, local automation teams, and IT/Digital teams to support, maintain, and enhance critical applications.
• Design and implement integration of shopfloor systems, cloud platforms, and digital tools.
• Enable connectivity between machines, PLCs, sensors, MES, historians, ERP, and analytics systems.
• Provide end‑user support, training, and guidance for business applications.
• Drive continuous improvement initiatives by identifying gaps and opportunities within plant operations.

Skills

Shopfloor experience

Problem solving

IT/OT integration

Stakeholder management

Troubleshooting

Education

Bachelor’s degree in engineering or computer science

Tools

MES

ERP

Historians

APIs / Middleware

SQL

Job description

We are seeking anManufacturing IT Technical Support (SME) who will collaborate with business users, manufacturing teams, local automation teams, and IT/Digital teams to support, maintain, and enhance business-critical applications and digital solutions used across shopfloor and enterprise environments. The role requires strong technical expertise in IT systems, issue resolution, system integration, and user support to ensure stable operations and continuous improvement of digital capabilities.

Responsibilities:

Shopfloor Digitalization & Collaboration

• Work closely with manufacturing shopfloor teams, automation engineers, process engineers, and IT/Digital teams to implement and enhance digital solutions across production operations.
• Act as a bridge between shopfloor operations, OT systems, and enterprise IT platforms to enable seamless data flow and process visibility.
• Partner with site teams to identify digital transformation opportunities across production, quality, maintenance, and material movement activities.
• Drive alignment between business requirements and technical solutions within manufacturing environments.

System Integration & IT/OTConnectivity

• Design and implement integration of shopfloor systems, enterprise applications, cloud platforms, and digital tools.
• Enable connectivity between machines, PLCs, sensors, MES, historians, ERP platforms, and advanced analytics systems.
• Collaborate with technical teams to validate system architecture, data models, and interface requirements.
• Ensure reliable and scalable data exchange across manufacturing and enterprise systems.

Shopfloor Activities & Operational Enablement

• Participate directly in shopfloor digital initiatives related to production monitoring, process optimization, quality visibility, downtime tracking, and workflow digitization.
• Work with plant teams to improve real-time visibility into manufacturing operations through connected systems and dashboards.
• Drive digitization of manual operational activities through automation, workflow tools, and intelligent data capture.
• Contribute to deployment of digital capabilities that improve operator effectiveness, process adherence, and decision‑making on the shopfloor.

Industrial Data & intelligent Manufacturing

• AI use cases within manufacturing operations, including intelligent sensing, machine awareness, anomaly detection, and adaptive decision systems.
• Collaborate with automation teams to integrate AI‑driven solutions with physical equipment and shopfloor processes.
• Enable use of real‑time operational data from sensors, cameras, PLCs, and connected assets for AI‑based process improvements.
• Contribute to deployment of AI‑enabled workflows for predictive insights, visual inspection, process optimization, and autonomous operational recommendations.
• Work on solutions that connect physical systems with digital intelligence to improve safety, quality, throughput, and asset utilization.

User Support & ContinuousImprovement

• Provide end‑user support, training, and guidance for business applications.
• Contribute to rollout of digital manufacturing solutions, pilot programs, and scalable implementations across sites.
• Participate in requirement gathering, process mapping, solution definition, testing, and deployment activities.
• Maintain documentation for system interactions, workflows, and technical requirements.
• Drive continuous improvement initiatives by identifying gaps, inefficiencies, and opportunities for innovation within plant operations.

Minimum Qualifications

• Bachelor’s degree in engineering, Computer Science, Business, or related field.
• 5+ years of experience in a shopfloor application SME.
• Experience supporting enterprise or manufacturing‑related applications.
• Understanding of manufacturing systems such as ME
• Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

• Experience supporting applications in manufacturing or industrial environments.
• Understanding of systems such asMES, ERP, historians, or shopfloor digital applications.
• Familiarity with databases, SQL queries, and log analysis for troubleshooting.
• Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
• Understanding of communication between applications and cloud platforms.
• Experience with ticketing tools and incident/problem management processes.
• Ability to support testing, user acceptance validation, and release activities.
• Strong analytical and problem‑solving skills.
• Experience in documenting requirements, support processes, and maintaining technical documentation.
• Strong cross‑functional coordination and stakeholder management skills.
• Deep understanding of customer and business needs.
• Ability to work on less defined issues requiring creative approaches and new perspectives.