IT Analyst SME

GENPACT CONSULTING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GENPACT CONSULTING (SINGAPORE) PTE. LTD. is seeking a Shopfloor Digitalization & IT/OT Connectivity specialist to collaborate with manufacturing and IT teams to enable data flow and digital solutions across production operations.

You will bridge shopfloor operations with OT and enterprise IT platforms, identify transformation opportunities, and drive automation, dashboards, and AI-enabled workflows to improve visibility and decision-making in a manufacturing setting.

Qualifications

• Bachelor's degree in engineering, CS, business, or related field.
• 5+ years of experience in a shopfloor application SME.
• Experience supporting enterprise or manufacturing-related applications.
• Understanding of manufacturing systems such as MES.
• Ability to troubleshoot industrial networks and machine connectivity issues.

Responsibilities

• Collaborate with shopfloor, automation, process, and IT teams to implement digital solutions.
• Bridge shopfloor ops, OT systems, and enterprise IT for data flow and visibility.
• Identify digital transformation opportunities across production, quality, maintenance, and material movement activities.
• Design and implement integration of shopfloor systems, enterprise apps, cloud platforms, and digital tools.
• Ensure reliable and scalable data exchange across manufacturing and enterprise systems.
• Enable real-time visibility with connected systems and dashboards.
• Digitize manual operational activities through automation and workflows.
• Support AI-driven, predictive insights, anomaly detection, and autonomous recommendations.

Skills

Cross-functional coordination

Stakeholder management

Analytical thinking

Problem solving

Documentation

Education

Bachelor's degree in engineering, CS, business, or related field

Tools

MES

ERP

Historians

APIs

Middleware

SQL queries

Job description

Responsibilities

Shopfloor Digitalization & Collaboration

Work closely with manufacturing shopfloor teams, automation engineers, process engineers, and IT/Digital teams to implement and enhance digital solutions across production operations.

Act as a bridge between shopfloor operations, OT systems, and enterprise IT platforms to enable seamless data flow and process visibility.

Partner with site teams to identify digital transformation opportunities across production, quality, maintenance, and material movement activities.

Drive alignment between business requirements and technical solutions within manufacturing environments.

System Integration & IT/OT Connectivity

Design and implement integration of shopfloor systems, enterprise applications, cloud platforms, and digital tools.

Enable connectivity between machines, PLCs, sensors, MES, historians, ERP platforms, and advanced analytics systems.

Collaborate with technical teams to validate system architecture, data models, and interface requirements.

Ensure reliable and scalable data exchange across manufacturing and enterprise systems.

Shopfloor Activities & OperationalEnablement

Participate directly in shopfloor digital initiatives related to production monitoring, process optimization, quality visibility, downtime tracking, and workflow digitization.

Work with plant teams to improve real-time visibility into manufacturing operations through connected systems and dashboards.

Drive digitization of manual operational activities through automation, workflow tools, and intelligent data capture.

Contribute to deployment of digital capabilities that improve operator effectiveness, process adherence, and decision-making on the shopfloor.

Industrial Data & intelligent Manufacturing

AI use cases within manufacturing operations, including intelligent sensing, machine awareness, anomaly detection, and adaptive decision systems.

Collaborate with automation teams to integrate AI-driven solutions with physical equipment and shopfloor processes.

Enable use of real-time operational data from sensors, cameras, PLCs, and connected assets for AI-based process improvements.

Contribute to deployment of AI-enabled workflows for predictive insights, visual inspection, process optimization, and autonomous operational recommendations.

Work on solutions that connect physical systems with digital intelligence to improve safety, quality, throughput, and asset utilization.

User Support & ContinuousImprovement

Provide end-user support, training, and guidance for business applications.

Contribute to rollout of digital manufacturing solutions, pilot programs, and scalable implementations across sites.

Participate in requirement gathering, process mapping, solution definition, testing, and deployment activities.

Maintain documentation for system interactions, workflows, and technical requirements.

Drive continuous improvement initiatives by identifying gaps, inefficiencies, and opportunities for innovation within plant operations.

Minimum Qualifications

• Bachelor's degree in engineering, Computer Science, Business, or related field.
• 5+ years of experience in a shopfloor application SME.
• Experiencesupporting enterprise or manufacturing-related applications.
• Understanding of manufacturing systems such as MES
• Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

• Experience supporting applications in manufacturing or industrial environments.
• Understanding of systems such as MES, ERP, historians, or shopfloor digital applications .
• Familiarity with databases, SQL queries, and log analysis for troubleshooting.
• Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
• Understanding of communication between applications and cloud platforms.
• Experience with ticketing tools and incident/problem management processes.
• Ability to support testing, user acceptance validation, and release activities.
• Strong analytical and problem-solving skills.
• Experience in documenting requirements, support processes, and maintaining technical documentation.
• Strong cross-functional coordination and stakeholder management skills.
• Deep understanding of customer and business needs.
• Ability to work on less defined issues requiring creative approaches and new perspectives.