Manufacturing IT Helpdesk Engineer – Singapore

EVANTAGE HR PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

EVANTAGE HR PTE. LTD. is seeking an IT Helpdesk Engineer to provide frontline IT support across Singapore sites. The role covers end-user computing, account access, hardware, software, and basic network connectivity in a 24/7 manufacturing setting.

You will handle first-level incidents, assist with device provisioning, MFA, and endpoint security, and contribute to process improvements through documentation and knowledge sharing.

Qualifications

• Diploma or Degree in Information Technology, Computer Engineering, Computer Science or related discipline.
• At least 2 years of relevant IT helpdesk, desktop support or end-user computing support experience in a corporate or 24/7 manufacturing environment.
• Experience with Windows XP, Windows 7–11 and Microsoft Office 365.

Responsibilities

• Provide first-level IT support for incidents and service requests across Singapore sites.
• Diagnose issues, perform basic troubleshooting and escalate unresolved incidents to IT teams or vendors.
• Support laptop/desktop setup, replacement and movement; update inventory records.
• Assist with software installation, patch coordination and endpoint compliance checks.
• Assist users with secure access practices, MFA, password resets, endpoint protection and removable media controls.
• Maintain support records, user guides, troubleshooting notes and recurring issue logs.

Skills

Customer service mindset

Clear communication

Urgency management

Teamwork

Problem-solving

Documentation

Attention to detail

Compliance with IT procedures

Education

Diploma or Degree in IT/CS/CE

Tools

Windows endpoint support

Active Directory

Microsoft 365

Printer support

IT asset handling

Endpoint security

Service desk ticketing

Job description

EVANTAGE HR PTE. LTD. is seeking an IT Helpdesk Engineer to provide frontline IT support across Singapore sites. The role covers end-user computing, account access, hardware, software, and basic network connectivity in a 24/7 manufacturing setting.

You will handle first-level incidents, assist with device provisioning, MFA, and endpoint security, and contribute to process improvements through documentation and knowledge sharing.