IT Helpdesk Engineer – Manufacturing Industry

eVantage HR Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

eVantage HR Pte Ltd in Singapore seeks an IT Helpdesk Engineer to provide frontline support across manufacturing sites, handling end-user computing, account access, and basic IT issues in line with policy. You will resolve incidents, assist with device setup, software installation, and security controls, while documenting solutions and contributing to continual service improvements.

Ideal candidates have at least 2 years in corporate IT support, strong communication, and a customer-first mindset

Qualifications

• Diploma or Degree in IT, Computer Engineering, CS.
• At least 2 years of corporate IT helpdesk or end-user support in manufacturing.
• Experience with Windows XP and Windows 7–11 plus Microsoft Office 365.
• Knowledge of Windows endpoint support, AD, basic network troubleshooting, printers, asset handling, endpoint security, and ticket management.
• Strong customer service mindset, clear communication and documentation.

Responsibilities

• Service Desk & End-User Support (35%): First-level incidents and requests for account access, devices, M365, printers; resolve within SLA.
• Incident Escalation & Coordination (20%): Diagnose issues, escalate, and follow up until closure.
• IT Asset & Endpoint Administration (15%): Laptop/desktop setup, inventory, software installation, patching, endpoint compliance.
• IT Security & Compliance Support (15%): MFA, password resets, endpoint protection, secure access practices.
• Documentation & Continuous Improvement (15%): Maintain guides, logs, and issue trends for improvement.
• Take an active role in workplace safety and health per policies.

Skills

Windows support

Microsoft 365

Active Directory

End-user support

Asset management

Printer support

Endpoint security

Service desk

Customer service

Education

Diploma/Degree in IT

Job description

IT Helpdesk Engineer – Manufacturing Industry

Job Purpose

Provide frontline IT support to users across the company’s Singapore sites. Resolve end-user computing, account access, hardware, software, network connectivity and peripheral issues in a timely manner, in accordance with corporate IT policies, service desk procedures, cybersecurity controls and business continuity requirements.

Key Responsibilities

• Service Desk & End-User Support (35%): Provide first-level support for incidents and service requests involving account access, laptops and desktops, Microsoft 365, printers, meeting room equipment, mobile devices and basic network connectivity. Respond to and resolve tickets within agreed service levels.
• Incident Escalation & Coordination (20%): Diagnose issues, perform basic troubleshooting and elevate unresolved incidents to the appropriate IT teams or vendors. Follow up until closure and keep users informed.
• IT Asset & Endpoint Administration (15%): Support laptop and desktop setup, replacement and movement; update inventory records; and assist with software installation, patch coordination and endpoint compliance checks.
• IT Security & Compliance Support (15%): Assist users with secure access practices, MFA, password resets, endpoint protection and removable media controls. Follow IT policies and procedures.
• Documentation & Continuous Improvement (15%): Maintain support records, user guides, troubleshooting notes, asset movement records and recurring issue logs to improve service quality and knowledge sharing.
• Take an active role in workplace safety and health in accordance with the Workplace Safety and Health Act and applicable Environment, Health & Safety policies and procedures.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering, Computer Science or a related discipline.
• At least 2 years of relevant IT helpdesk, desktop support or end-user computing support experience in a corporate or 24/7 manufacturing environment.
• Work experience with Windows XP, Windows 7–11 and Microsoft Office 365.
• Knowledge of Windows endpoint support, Microsoft 365, Active Directory account administration, basic network troubleshooting, printer support, IT asset handling, endpoint security and service desk ticket management.
• Customer service mindset, clear communication, urgency management, teamwork, problem-solving ability, accurate documentation, attention to detail and compliance with IT procedures.

Industry: Manufacturing
Location: Singapore