Manor Experience Lead & Concierge Manager

Capella; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Capella Singapore is seeking an Assistant Manager, Manor Culturist to lead a team of Manor Culturists in delivering personalized guest experiences. You will coordinate arrivals and departures, arrange dining and activity bookings, and ensure guest satisfaction throughout stays.

The role requires strong communication, exceptional customer service, and the ability to multitask in a fast-paced luxury resort environment, with a focus on creating a curated, memorable stay for every guest.

Qualifications

• 5 years in butler services supervisory role at luxury hotels/resorts.
• Experience managing a team in luxury hotels/resorts.
• Exceptional customer service with personalized attention.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment; knowledge of local attractions is preferred.

Responsibilities

• Coordinate guest arrivals and departures, including luggage and check-in/out.
• Provide personalized assistance and dining, transport, and activity bookings.
• Anticipate needs to ensure guest comfort at all times.
• Communicate with guests before, during, and after stay.
• Collaborate with housekeeping and maintenance to keep manors stocked.
• Handle special requests, in-manor dining, and celebrations.
• Ensure compliance with hotel policies and safety procedures.
• Provide feedback to management to improve service standards.
• Assist with Capella Culturist duties when Manors aren’t sold.
• Assist guests with Valet service when required.

Skills

Butler supervision

Team management

Customer service

Communication skills

Multitasking

Job description

Capella Singapore is seeking an Assistant Manager, Manor Culturist to lead a team of Manor Culturists in delivering personalized guest experiences. You will coordinate arrivals and departures, arrange dining and activity bookings, and ensure guest satisfaction throughout stays.

The role requires strong communication, exceptional customer service, and the ability to multitask in a fast-paced luxury resort environment, with a focus on creating a curated, memorable stay for every guest.