Lux Manor Concierge — Curated Guest Experience

Capella; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Capella Singapore is seeking a Manor Culturist to deliver personalized service, coordinate arrivals and departures, and arrange special requests for guests in the Capella Manors.

The role requires a hospitality diploma, luxury-hotel butler experience, excellent communication, multitasking, and knowledge of local attractions and dining options.

You will collaborate with housekeeping and other teams to ensure flawless guest experiences and maintain a warm, discreet approach at all times.

Qualifications

• Diploma in Hospitality or related field.
• Experience as a butler in luxury hotels/resorts.
• Excellent customer service with personalized attention.
• Strong communication and interpersonal skills.
• Able to multitask and prioritize in a fast-paced environment.
• Knowledge of local attractions and dining options preferred.
• Driving licence is an advantage.

Responsibilities

• Coordinate guest arrivals and departures, including luggage and check-in/check-out.
• Provide personalized assistance and recommendations for dining, transport and activities.
• Anticipate and fulfill guest needs to ensure comfort and satisfaction.
• Maintain communication with guests before, during and after their stay.
• Collaborate with housekeeping and maintenance to ensure clean, stocked manors.
• Handle special requests and arrangements (in-manor dining, chef services, events).
• Ensure compliance with hotel policies and safety protocols.
• Provide feedback to management to improve guest experiences.
• Perform other Capella Culturist duties when manors are not sold.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Prioritization

Local knowledge

Education

Diploma in Hospitality

Job description

Capella Singapore is seeking a Manor Culturist to deliver personalized service, coordinate arrivals and departures, and arrange special requests for guests in the Capella Manors.

The role requires a hospitality diploma, luxury-hotel butler experience, excellent communication, multitasking, and knowledge of local attractions and dining options.

You will collaborate with housekeeping and other teams to ensure flawless guest experiences and maintain a warm, discreet approach at all times.