Luxury Concierge & Guest Experience Specialist

Capella; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

The Capella Culturist role at Capella Hotel's Living Room offers exclusive concierge services tailored to each guest, assisting with dining, transportation, entertainment and special requests to ensure a flawless Capella experience.

Based in Singapore, the role requires familiarity with luxury hospitality standards, pre-arrival calls, and coordination with various hotel departments to satisfy guest needs and maintain high satisfaction levels.

Qualifications

• Diploma in Hospitality Management or equivalent.
• 1-3 years of experience in front-of-house roles at luxury hotels/resorts.
• Knowledge of local attractions, dining options and activities preferred.

Responsibilities

• Maintain complete knowledge and understanding of hotel's layout, amenities, and service hours.
• Maintain knowledge of local events, attractions, dining and entertainment options.
• Maintain knowledge of certified vendors information: activities, prices, schedules, penalties.
• Conduct Capella Moments and Capella Curates activities.
• Perform pre-arrival calls.
• Provide concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair or special guest requests.
• Collect guest preferences during pre-arrival calls.
• Ensure daily line-ups are conducted effectively.
• Document all guest requests, complaints or problems and notify the appropriate departments.
• Communicate VIP and Repeat Guest arrivals to designated personnel for escort and amenities delivery.

Education

Diploma in Hospitality Management or equivalent

Job description

The Capella Culturist role at Capella Hotel's Living Room offers exclusive concierge services tailored to each guest, assisting with dining, transportation, entertainment and special requests to ensure a flawless Capella experience.

Based in Singapore, the role requires familiarity with luxury hospitality standards, pre-arrival calls, and coordination with various hotel departments to satisfy guest needs and maintain high satisfaction levels.