Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)

Pixalate, Inc

Singapore

On-site

SGD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Monthly internet reimbursement

Casual, remote work environment

Hybrid, flexible hours

Opportunity for advancement

Fun annual team events

Extremely competitive compensation

Job summary

Pixalate, Inc is seeking a Sr. Customer Success Manager to join our team in Singapore. In this role, you will establish and maintain relationships with clients, drive product adoption, and ensure customer satisfaction in the dynamic field of AdTech.

The ideal candidate has a BA/BS and at least 3 years of experience in customer success or similar roles. Proficiency in MS Excel and Salesforce, along with English and Chinese/Japanese speaking skills, are essential. Enjoy working in a casual remote environment with flexible hours and competitive compensation.

Qualifications

Minimum 3 years of experience in client-facing customer success or technical sales roles.
Ability to maintain poise under stress while resolving issues.
Understanding of ad operations tools and practices.

Responsibilities

Present Pixalate solutions to key clients within the programmatic ecosystem.
Drive positive customer success outcomes: retention and client advocacy.
Onboarding, training, and customer support management.

Skills

Client-facing customer success

Technical account management

Ad tech ecosystem understanding

Excellent communication skills

MS Excel proficiency

Salesforce familiarity

Data-driven and analytical

English & Chinese/Japanese speaking

Education

BA/BS degree in technical or business field

Tools

Salesforce

MS Excel

Google Drive

Jira

Job description

Sr. Customer Success Manager (Singapore) AdTech Experience Required

Employment Type: Full-Time
Location: Remote, Singapore
Level: Mid to Senior

About the Role

We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, agencies and publishers
Maintain awareness of client needs and opportunities for expansion
Understand competitive landscape, new industry developments and standards
Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Drive product adoption, client satisfaction and account health
Be recognized as a consultant or business extension to client organization

What do you need to know?

Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

BA/BS degree in technical, business or other related field (or equivalent experience)
Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
Excellent time management and organizational skills
Ability to maintain poise under stress, especially when resolving time-sensitive issues
Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
Highly skilled in MS Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); familiar with Google Drive (Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
Data-driven, analytical and process-oriented
Excellent written and verbal communication / presentation skills
Self-starter capable of thriving in a startup environment
Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
English & Chinese / Japanese speaking a requirement