Senior Manager/Principal Manager, Training Allowance (IMD)

Public Service Division; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Public Service Division in Singapore is seeking a Senior Manager or Principal Manager to lead the administration of SkillsFuture-related grant programmes within SWDA’s CET ecosystem. You will review and streamline processes, enhance stakeholder engagement, and drive data-informed decision making to improve service delivery in training allowances and related grants.

The role emphasizes analytical thinking, cross-team collaboration, and the ability to manage multiple initiatives under tight

Qualifications

• Senior Manager role requires 6+ years in incentives management, grant operations, or project management.
• Principal Manager requires 7+ years and supervisory experience.
• Strong analytical and problem-solving skills.
• Detail-oriented with ability to work across teams and fast-paced environments.

Responsibilities

• Stakeholder engagement and operations management.
• Process design and implementation.
• Data management and analysis.

Skills

Stakeholder engagement

Operations management

Process design

Data analysis

Analytical thinking

Tools

Excel

Word processing

Presentation software

Job description

[What the role is]

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD administers Training Grants, Training Allowance and SkillsFuture Credits (Enterprise and Individual) to contribute towards the development of a responsive and high-quality CET ecosystem.

[What you will be working on]

As a Senior Manager / Principal Manager, the successful candidate will be part of a team which manages and administrates SWDA’s SkillsFuture Mid-Career Training Allowance under the SkillsFuture Level-Up Programme and Workfare Skills Support (WSS) (Level-Up) Programme.

You will be responsible for reviewing and developing business processes to support incentive programmes, augment operational efficiency and improve service delivery in the administration of Training Allowance.

Responsibilities and Competencies:

• Stakeholder Engagement and Operations Management

• Process Design and Implementation

• Data Management and Analysis

[What we are looking for]

You should have a customer service mindset and be committed in resolving customers’ escalated appeals and queries. In addition, you should be detailed oriented and possess the below competencies required for operations management.

• Proficient in executing job duties with required competencies.

• Senior Manager : At least 6 years of relevant work experience in incentives management, grant operations, or project management. This is an individual contributor role.

• Principal Manager : At least 7 years of relevant work experience in incentives management, grant operations or project management. This role requires supervisory experience.

• Good analytical and problem-solving skills.

• Self-starter who works well independently within team and across teams.

• Detailed focused with strategic thinking capabilities.

• Good interpersonal relationship skills and adaptability to a fast-paced work environment.

• Able to multi-task, work independently and perform well under pressure and tight timelines.

• Strong in analysis, verbal and written communication, stakeholder management, and presentation skills.

• Proficient in word processing, spreadsheet (Excel) and presentation applications.

• Knowledge in grant administration, SWDA’s Continuous Education Training (CET) grants and relevant industry experience are advantageous.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP