Manager/Senior Manager, SkillsFuture Enterprise Credit (IMD)

SkillsFuture Singapore Agency; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

SkillsFuture Singapore Agency is seeking a Senior Manager within the Levy and Incentives Management Division (LIMD) of IMEG to strengthen grant administration and funding policy implementation in Singapore. The role focuses on designing business processes, coordinating with stakeholders, and driving digitisation.

Successful candidates will lead SOP development, data analysis, project management, and secretariat duties for a multi-agency workgroup, with a two-year contract in the first instance

Qualifications

• Senior Manager with 6+ years in grants, operations, project management, or system development.
• Strong analytical and problem-solving abilities.
• Proficiency with systems thinking and design thinking methodologies.
• Ability to work independently and across teams.

Responsibilities

• Design, develop, and implement operational processes for funding administration.
• Lead business process re-engineering and digitisation with system specifications.
• Manage project efforts in system development and technology integration.
• Develop SOPs and guidelines aligned with funding policy.
• Engage stakeholders to support grant administration and monitor service delivery.
• Perform data analysis, data extraction, and reporting.
• Provide secretariat support for a multi-agency workgroup.

Skills

Analytical skills

Problem solving

Systems thinking

Design thinking

Stakeholder management

Communication skills

Job description

[What the role is]

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

[What you will be working on]

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation

  • Design, develop, and implement effective operational processes relating to funding administration.
  • Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
  • Competencies: Process Design, Operational Efficiency, Digitisation

• Project Management and Technology Integration

  • Lead project management efforts in the area of system development.
  • Drive operations and technology integration initiatives to enhance operational efficiency.
  • Competencies: Project Management, Technology Integration, Strategic Execution

• Policy Development and Compliance

  • Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
  • Build and continuously strengthen processes and operational policies to achieve high service standards.
  • Competencies: Policy Development, Compliance Management, Process Improvement

• Stakeholder Engagement and Support

  • Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
  • Assist in the management of the outsourced service partner to maintain effective service delivery.
  • Competencies: Stakeholder Engagement, Service Management, Communication Skills

• Data Analysis and Reporting

  • Work with large datasets to perform data extraction, collation, tracking, and analyses.
  • Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
  • Collate data and statistics and prepare information for reporting purposes.
  • Competencies: Data Analysis, Insight Generation, Reporting Skills

• Secretariat Responsibilities

  • Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
  • Competencies: Organizational Skills, Multi-Agency Coordination, Communication

[What we are looking for]

• Possess the required competencies to execute the job duties proficiently
• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.