Executive, Quality & Risk Management

Ju Eng Home for Senior Citizens; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ju Eng Home for Senior Citizens in Singapore seeks an Executive, Quality & Risk Management to support organisation-wide QA, risk management, regulatory compliance, incident management, and governance across clinical and non-clinical departments.

You will work with the Manager, QRM to maintain governance, monitoring systems and follow-up mechanisms, and help ensure quality, risk and compliance throughout the whole organisation.

Qualifications

• Diploma or degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.
• 2-4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or related field.
• Experience in healthcare, nursing homes, eldercare or social services would be advantageous.
• Familiarity with QA processes, audits, incident management, root-cause analysis and document control.
• Strong Excel, data-tracking and reporting skills.
• Able to work across clinical and non-clinical departments.

Responsibilities

• Support the development and implementation of JEH's quality management framework.
• Coordinate internal quality audits and reviews across departments.
• Maintain audit schedules, findings and follow-up actions.
• Track corrective and preventive actions arising from audits and reviews.
• Assist departments in improving processes and closing identified gaps.
• Support maintenance of the organisation-wide risk register.
• Coordinate periodic risk reviews with departments.
• Track risk mitigation actions, owners and completion timelines.
• Prepare risk-management updates and reports.
• Maintain central tracking of incidents and follow-up actions.
• Support incident reviews, root-cause analysis and investigation processes.
• Track corrective and preventive actions until closure.
• Monitor recurring trends and identify systemic improvement opportunities.
• Escalate overdue or significant actions to the Manager, QRM.
• Maintain an overview of regulatory, licensing and accreditation requirements.
• Support departments in preparing for regulatory inspections, audits and assessments.
• Track regulatory findings and required follow-up actions.
• Maintain evidence and documentation of compliance activities.
• Support QRM's role as custodian of SOP governance framework.
• Maintain central SOP register, monitoring review dates, owners, approvals, version control.
• Ensure obsolete documents are withdrawn or archived.
• Follow up with departments on overdue SOP reviews.
• Develop quality indicators and dashboards; collect, consolidate and validate data.
• Prepare quality dashboards and management reports.
• Identify trends and corrective actions.
• Provide admin support for committees and meetings.
• Promote a culture of accountability and continuous improvement.
• Maintain a central tracker for audits, incidents, inspections and actions.

Skills

Excel

Data tracking

Reporting

Attention to detail

Education

Diploma/Degree in Healthcare Management or related discipline

Job description

Job Summary

The Executive, Quality & Risk Management supports the organisation-wide Quality & Risk Management function in strengthening quality assurance, risk management, regulatory compliance, incident management, corrective-action tracking, quality indicatorsand policy/SOP governance.
The role works across clinical and non-clinical departments and supports the Manager, Quality & Risk Management in maintaining appropriate organisational governance, monitoring systems and follow-up mechanisms.
The position is not limited to clinical quality and is expected to support quality, risk and compliance activities across the whole organisation.

Key Responsibilities

1. Quality Assurance

• Support the development and implementation of JEH's quality management framework.
• Coordinate internal quality audits and reviews across departments.
• Maintain audit schedules, findings and follow-up actions.
• Track corrective and preventive actions arising from audits and reviews.
• Assist departments in improving processes and closing identified gaps.

2. Risk Management

• Support maintenance of the organisation-wide risk register.
• Coordinate periodic risk reviews with departments.
• Track risk mitigation actions, owners and completion timelines.
• Support identification and assessment of emerging operational, clinical, regulatory and organisational risks.
• Prepare risk-management updates and reports.

3. Incident Management &Follow-Up

• Maintain central tracking of incidents and follow-up actions.
• Support incident reviews, root-cause analysis and investigation processes.
• Track corrective and preventive actions until closure.
• Monitor recurring trends and identify systemic improvement opportunities.
• Escalate overdue or significant actions to the Manager, QRM.

4. Regulatory Compliance

• Maintain an overview of applicable regulatory, licensing and accreditation requirements.
• Support departments in preparing for regulatory inspections, audits and assessments.
• Track regulatory findings and required follow-up actions.
• Maintain appropriate evidence and documentation of compliance activities.

5. SOP & Document Governance

• Support QRM's role as the organisation-wide custodian of JEH's SOP governance framework.
• Maintain the central SOP master register.
• Monitor SOP review dates, document owners, approvals and version control.
• Ensure obsolete documents are appropriately withdrawn or archived.
• Follow up with departments on overdue SOP reviews.
• Individual departments remain responsible for the professional and operational content of their respective SOPs, while QRM provides governance, document-control standards and oversight.

6. Quality Indicators & Data

• Support development and maintenance of organisation-wide quality indicators.
• Collect, consolidate and validate data submitted by departments.
• Prepare quality dashboards and management reports.
• Identify trends, recurring issues and areas requiring intervention.
• Follow up with departments on improvement actions.

7. Committee & Meeting Support

• Provide administrative and coordination support for quality, risk, compliance and related committees.
• Prepare agendas, presentation materials and reports.
• Record meeting discussions and action items where required.
• Track decisions and actions until completion.

8. Continuous Quality Improvement

• Support departments in improvement projects and process reviews.
• Facilitate appropriate quality-improvement tools and methodologies.
• Assist in developing action plans, timelines and measurement indicators.
• Monitor whether implemented improvements are sustained.

9. Audit & Action Tracking

• Maintain a central tracker covering:
• Internal audits
• External audits
• Regulatory inspections
• Incidents
• Root-cause analyses
• Corrective and preventive actions
• Risk mitigation actions
• SOP reviews
• Follow up proactively with action owners.
• Highlight overdue or high-risk items to management.

10. Training & Quality Culture

• Support quality, risk, compliance and SOP-related awareness programmes.
• Assist in developing training materials and staff communications.
• Promote an organisational culture of accountability, learning and continuous improvement.

Requirements

• Diploma or Degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.
• Preferably2-4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or a related field.
• Experience in healthcare, nursing homes, eldercare or social services would be advantageous.
• Familiarity with quality-assurance processes, audits, incident management, root-cause analysis and document control.
• Strong Excel, data-tracking and reporting skills.
• Able to work effectively across both clinical and non-clinical departments.
• Strong attention to detail and follow-through.

Key Competencies

• Analytical th