Manager, Singapore Hub Operations Control Centre

SATS Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SATS Ltd, headquartered in Singapore, seeks a leader to run the Singapore Hub Operations Control Centre (SIOC) ensuring operational excellence, safety and cost efficiency. You will drive cross‑functional coordination, process improvements and real-time crisis response from the hub.

The role focuses on sustaining customer satisfaction and robust incident management. The position requires deep domain knowledge of ground handling and operations, strong stakeholder skills and the ability to manage

Qualifications

• Minimum tertiary qualification from a recognised institution.
• Strong analytical and problem-solving skills with a logical mindset.
• Effective influencing, stakeholder management, and communication skills.
• Strong interpersonal and networking capabilities across multiple functions and stakeholders.
• Customer-focused with the ability to build and maintain strong customer relationships.

Responsibilities

• Lead and manage the Singapore Hub Operations Control Centre (SIOC) to ensure operational excellence, customer satisfaction, cost efficiency, safety performance, and effective command and control during routine operations, crises, and major disruptions.
• Manage operating costs to keep OPEX within budget and drive cost control.
• Drive continuous improvement initiatives to enhance productivity and efficiency.
• Promote a strong safety culture through regular engagement with frontline operational staff.
• Drive awareness and compliance with safety standards by sharing lessons from incidents and industry best practices.
• Foster a proactive safety mindset across all operational teams.
• Coordinate Singapore Hub-wide responses to crises, emergencies and major disruptions.
• Provide real-time situational leadership, stakeholder alignment, and decisive decisions to minimize impact.
• Strengthen command and control through collaboration with Business Units Control Centres and stakeholders.
• Continuously review and optimize processes, procedures, and structures for effectiveness and efficiency.
• Refine communication protocols and workflows across units to improve responsiveness.
• Leverage technology to transform SIOC into a next-generation C3i operations centre.

Skills

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Education

Tertiary qualification

Job description

Job De ion

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Lead and manage the Singapore Hub Operations Control Centre (SIOC) to ensure operational excellence, customer satisfaction, cost efficiency, safety performance, and effective command and control during routine operations, crises, and major disruptions.

• Ensure operational expenditure (OPEX) remains within approved budget through effective management and control of operating costs.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and overall operational performance.
• Promote a strong safety culture through regular engagement with frontline operational staff.
• Drive awareness and compliance with safety standards by sharing lessons learned from internal and external incidents, accidents, and industry best practices.
• Foster a proactive safety mindset across all operational teams.
• Lead the SIOC team in coordinating Singapore Hub-wide responses to crises, emergencies, and major operational disruptions.
• Provide real-time situational leadership, stakeholder alignment, and decisive decision-making to minimize operational impact and ensure safe restoration of normal operations.
• Strengthen command and control capabilities through close collaboration with Business Units Control Centres and key stakeholders.
• Continuously review and optimize operational processes, procedures, and organizational structures to improve effectiveness and efficiency.
• Refine communication protocols and coordination workflows across business units to enhance operational responsiveness.
• Leverage technology and digital solutions to transform SIOC into a next-generation Command, Control, Communications and Intelligence (C3i) operations centre.

Key Requirements

• Minimum tertiary qualification from a recognized institution.
• At least 5 to 7 years of relevant experience in airport ground handling, operations control, or a related operational environment.
• Strong knowledge of ground handling operations and industry practices.
• Ability to conduct business process analysis and drive process improvements.
• Experience in developing, reviewing, and implementing policies, procedures, and operational frameworks.
• Strong analytical and problem-solving skills with a logical mindset.
• Effective influencing, stakeholder management, and communication skills.
• Strong interpersonal and networking capabilities across multiple functions and stakeholders.
• Customer-focused with the ability to build and maintain strong customer relationships.
• Ability to work in a dynamic operational environment and manage multiple priorities effectively.