Senior Operations Manager

OUB Centre Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OUB Centre Limited in Singapore seeks a Senior Operations Manager to oversee M&E, Building Services and Tenant Management, and Security Operations for a Grade A building with Green Mark standards. You will lead strategic initiatives to drive operational excellence, align with business objectives and manage departmental operations.

The role requires 10+ years of managerial experience in estate/property management, strong leadership and communication skills, and the ability to coordinate with

Qualifications

• Minimum 10 years of managerial experience in estate/property management.
• Experience managing large commercial/retail buildings.
• Certified Green Mark Facilities Manager is an advantage.
• Ability to read and understand technical/structural drawings.

Responsibilities

• Develop, implement and improve SOPs and departmental BCP.
• Manage daily operations to meet service levels and requirements.
• Ensure compliance with the WSH Act and regulatory requirements.
• Formulate and implement policies to improve efficiency and productivity.
• Liaise with government authorities and consultants on regulatory requirements.
• Prepare budget for works and manage expenditure within approved budget.
• Lead tender exercises for works and manage timelines.
• Supervise M&E, BSTM, SBS and outsourced service providers.
• Review contracts to ensure cost-effectiveness and competitiveness.
• Submit approval papers for work requests.
• Administer contractual obligations for maintenance contracts including M&E, housekeeping, landscaping, pest control, scenting, waste management, façade upkeeping, building defects, upgrading.
• Evaluate outsourced providers and maintain high standards of maintenance and cleanliness.
• Manage outsourced providers and support core business.
• Develop emergency plans and building improvement strategies.
• Lead ad-hoc projects and rectification programmes.
• Oversee building inspections and preventive maintenance planning.
• Advise on changes of use and tenancy configurations for compliance.
• Coordinate handover of premises to/from tenants with proper documentation.
• Support asset enhancement initiatives and liaise with stakeholders.
• Review and update fitting-out/tenancy guidelines to align with new requirements.
• Supervise tenants’ fit-out for compliance.

Skills

Leadership

Team management

Technical reading

Communication skills

Education

Degree in Real Estate / Property Management / Facilities Management

Job description

Report to Head of Operations to oversee the Mechanical and Electrical (M&E), Building Services & Tenant Management (BSTM) and Security & Building Services (SBS) Operations. As a Senior Operations Manager, you will lead strategic initiatives to drive operational excellence, oversee departmental operations and ensure alignment with business objectives for our Grade A commercial building with Green Mark standards.

Responsibilities

• Develop, implement and improve on Standard Operating Procedures (SOPs) and departmental Business Continuity Plan (BCP).
• Develop plans and manage daily operations to ensure excellent standards are achieved and requirements are met according to the agreed service levels.
• Implement safety and health measures in strict compliance with the WSH Act and all relevant regulatory requirements.
• Formulate and implement policies and maintain smooth operations thereafter to improve operational efficiency and increase productivity.
• Liaise with government authorities and consultants on regulatory requirements.
• Prepare budget for works and manage the annual maintenance/expenditure within approved budget.
• Prepare and conduct tender exercises for all works such as repair, replacement, upgrading or redevelopment works and manage such works according to timeline.
• Lead and supervise a team of (M&E), (BSTM), (SBS) and Outsourced Service Providers.
• Review of contracts' specifications to ensure cost effectiveness and competitiveness.
• Submit approval paper/memo for the work requests.

Management of (M&E), (BSTM) and (SBS) Operations and monitoring of Outsourced Service Providers:

• Administer all contractual obligations for maintenance contracts including M&E, housekeeping, landscaping, pest control, scenting, waste management, façade upkeeping, building defects, upgrading, etc.
• Evaluate the work quality of outsourced service providers and ensure that high standard of maintenance, operational efficiency and cleanliness of the buildings are achieved at the agreed service levels.
• Manage outsourced service providers and monitor processes that support the core business of the organisation.

Preventive Maintenance and Improvement:

• Develop and implement all facilities-related emergency plans.
• Develop, recommend and implement building improvement strategies.
• Develop building rectification & preventive programmes while leading assigned ad-hoc projects.
• Identify defects or irregularities and follow up on rectification works thereafter.
• Manage, execute, and oversee all aspects of building inspections.
• Plan and organise preventive maintenance for all facilities-related works.
• Advise on change of uses, reconfiguration, subdivision of tenanted units for compliance to building system and regulatory requirements.
• Execute promptly to tenant service requests.
• Manage proper handing over and taking over of premises to/from tenants with proper documentations and as-built drawings.
• Participate and contribute to Asset Enhancement Initiatives and provide supports to key stakeholders and tenants for a smooth delivery of the works.
• Review and update the Fitting out/tenancy design guidelines periodically for alignment with new requirements and/or standards.
• Supervise tenants’ fit out for compliance to requirements under the Fitting out/tenancy design guidelines and regulatory requirements.

Requirements

• Degree in Real Estate, Property Management, Facilities Management, or a related field.
• Min 10 years of managerial experience in estate/property management, engineering and hands-on experience in managing large commercial/retail buildings.
• Proven ability to guide and lead teams, with a forward looking approach.
• Ability to read and understand technical/structural drawings, e.g. as-built drawing.
• Certified Green Mark Facilities Manager with experience in managing Green Mark building will be an advantage.
• Experience in contract, vendor, security and carpark Management.
• Familiar with statutory requirements on building services, facility operations, maintenance and safety.
• Strong written and verbal communication skills.