Manager Naxa Enterprise

BALI EMPLOYMENT AGENCY; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BALI EMPLOYMENT AGENCY in Singapore is seeking an experienced Cleaning Services Manager to lead staff recruitment, training, and supervision across multiple sites. You will oversee quality control, safety, and client satisfaction while optimizing operations and costs.

The role requires strong leadership, organizational skills, and the ability to tailor services to client needs, with responsibility for contracts, reporting, and growth initiatives within the cleaning sector.

Qualifications

• Experience: At least 3-5 years in a managerial role within the cleaning industry or a related field.
• Leadership: Strong leadership and interpersonal skills to manage teams and build customer relationships.
• Organization: Excellent organizational and time-management abilities.
• Problem-solving: Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.
• Communication: Clear communication skills for interacting with clients, staff, and suppliers.
• Technical Skills: Knowledge of cleaning equipment, supplies, and cleaning techniques.
• Compliance Awareness: Familiarity with the regulatory framework and safety standards in Singapore.

Responsibilities

• Staff Management and Supervision: Recruit, train, onboard, and supervise cleaning staff; manage shifts and monitor performance.
• Quality Control and Service Delivery: Conduct site inspections; ensure client satisfaction and tailor services to client needs.
• Operational Management: Oversee inventory, equipment maintenance, and cost management.
• Compliance and Safety: Ensure adherence to safety standards and Singapore's WSH regulations; conduct safety training.
• Client and Relationship Management: Act as primary contact for clients; manage contracts, proposals, and negotiations.
• Administrative and Reporting Duties: Maintain records, budgets, and documentation of schedules and incidents.
• Business Development and Growth: Seek new business opportunities and promote cleaning services in Singapore.

Skills

Leadership

Team management

Organization

Problem-solving

Communication

Staff training

Quality control

Tools

Cleaning equipment knowledge

Job description

1. Staff Management and Supervision

• Hiring and Training : Recruit, train, and onboard cleaning staff, ensuring they understand cleaning protocols, safety standards, and customer service expectations.
• Team Leadership : Supervise cleaning teams and ensure they are performing their duties efficiently and professionally.
• Scheduling and Shift Management : Develop and manage work schedules, ensuring adequate staffing levels for various shifts and client needs.
• Performance Monitoring : Evaluate employee performance, provide feedback, and take corrective actions when needed.

2. Quality Control and Service Delivery

• Inspections : Conduct regular site inspections to ensure that cleaning standards are being met and maintain cleanliness and hygiene levels.
• Client Satisfaction : Ensure that all cleaning services meet or exceed client expectations and handle customer feedback or complaints effectively.
• Service Customization : Tailor cleaning services to the specific needs of different clients, whether they are residential, corporate, or industrial.

3. Operational Management

• Inventory and Supplies : Oversee the procurement, management, and maintenance of cleaning supplies and equipment.
• Equipment Maintenance : Ensure that cleaning tools and machines are in good working condition and arrange for repairs or replacements as needed.
• Cost Management : Monitor operational costs, including staff wages, cleaning supplies, and equipment, to ensure efficient resource utilization and minimize waste.

4. Compliance and Safety

• Regulatory Compliance : Ensure adherence to local laws and regulations related to health, safety, and environmental standards, including waste management and disposal.
• Health and Safety : Implement and enforce safety protocols to prevent accidents and injuries, such as the proper handling of cleaning chemicals and equipment.
• Training on Safety Standards : Conduct regular training on workplace safety and cleanliness for staff, ensuring compliance with Singapore's Workplace Safety and Health (WSH) regulations.

5. Client and Relationship Management

• Client Communication : Serve as the primary point of contact for clients, responding to queries, resolving issues, and maintaining positive relationships.
• Contract Management : Manage and renew service contracts, ensuring terms are met and renegotiating as necessary.
• Proposals and Negotiations : Prepare quotations for potential clients, negotiate service terms, and close contracts.

6. Administrative and Reporting Duties

• Reporting : Maintain records of services rendered, customer feedback, inventory usage, and staff performance.
• Budget Management : Prepare and monitor the cleaning department's budget, reporting on financial performance.
• Documentation : Keep accurate documentation on cleaning schedules, customer agreements, and any incidents that may arise.

7. Business Development and Growth

• Expanding Client Base : Actively seek new business opportunities and client referrals to grow the company's customer base.
• Promotions and Marketing : Coordinate marketing activities to promote the company's cleaning services in Singapore.
• Trend Monitoring : Stay updated on industry trends and innovations in cleaning technologies or green cleaning practices, and implement new solutions to improve services.

Skills and Qualifications:

• Experience : At least 3-5 years in a managerial role within the cleaning industry or a related field.
• Leadership : Strong leadership and interpersonal skills to manage teams and build customer relationships.
• Organization : Excellent organizational and time-management abilities.
• Problem-solving : Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.
• Communication : Clear communication skills for interacting with clients, staff, and suppliers.
• Technical Skills : Knowledge of cleaning equipment, supplies, and cleaning techniques.
• Compliance Awareness : Familiarity with the regulatory framework and safety standards in Singapore.