Manager, Higher Education

Singapore Institute of Management; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Singapore Institute of Management seeks an experienced Programme Operations and Delivery Support professional to oversee programme delivery activities, including scheduling, regulatory compliance, and cross-functional coordination with university partners and staff.

The role requires strong leadership, stakeholder communication, and capability to improve processes across operations, academic coordination, and student engagement.

Qualifications

• Bachelor’s degree in Education, Business, or a related discipline.
• 6+ years of relevant experience in higher education or related sector, including 2+ years in a supervisory or team lead role.
• Experience in programme operations, scheduling, or stakeholder coordination.
• Familiarity with regulatory requirements and quality assurance in higher education.
• Strong communication and interpersonal skills for diverse stakeholders.
• Excellent organisational and operational management abilities.
• Analytical and critical thinking with problem-solving skills.
• Ability to apply sound judgement within established processes.
• Ability to interpret information from multiple sources to resolve operational issues.
• Capability to manage multiple priorities across teams.

Responsibilities

• Programme Operations and Delivery Support: Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.
• Academic and Partner Coordination: Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.
• Student, Lecturer and Assessment Coordination: Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.
• Planning, Scheduling and Resource Management: Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.
• Financial Monitoring and Marketing Support: Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.
• Quality Assurance, People Management and Continuous Improvement: Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

Skills

Programme operations

Academic coordination

Stakeholder coordination

Resource management

Quality assurance

People management

Communication skills

Education

Bachelor’s degree in Education or Business

Job description

• Programme Operations and Delivery Support: Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.
• Academic and Partner Coordination: Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.
• Student, Lecturer and Assessment Coordination: Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.
• Planning, Scheduling and Resource Management: Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.
• Financial Monitoring and Marketing Support: Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.
• Quality Assurance, People Management and Continuous Improvement: Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

JOB REQUIREMENTS

• A recognised bachelor’s degree, preferably in Education, Business, or a related discipline
• At least 6 years of relevant experience in higher education or a related sector, including a minimum of 2 years in a supervisory or team lead role
• Experience in programme operations, scheduling, or stakeholder coordination
• Familiarity with regulatory requirements and quality assurance practices in higher education
• Good communication and interpersonal skills, with ability to convey information clearly to different stakeholders
• Strong organisational and operational management skills
• Strong analytical and critical thinking skills, with good problem-solving abilities
• Ability to apply sound judgement and make decisions within established processes
• Ability to interpret information from multiple sources to resolve operational issues
• Ability to manage multiple priorities and coordinate across teams