Executive, Higher Education

Singapore Institute of Management Group; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Singapore Institute of Management Group is seeking a Programme Operations and Delivery Support to execute and coordinate programme delivery activities including enrolment processes, system set-up, billing, student pass management, and maintenance of teaching platforms.

You will coordinate with university partners, student leaders, academics, and internal stakeholders to support programme delivery and events.

Qualifications

• Degree holder and 2–3 years of customer-focused work experience.
• Experience with frontline customer and enquiry handling processes.
• Bilingual with strong command of spoken and written English.
• Proficient in Microsoft Office software.

Responsibilities

• Coordinate programme operations and delivery activities including enrolment, system setup, billing, and platform maintenance.
• Coordinate with partners and internal stakeholders to support programme delivery and events.
• Support student, lecturer, and assessment activities across the student lifecycle and assist with feedback and complaints handling.
• Plan, schedule, and coordinate resources and logistics to ensure smooth programme delivery.
• Assist marketing and recruitment activities and prepare programme data, reports and statistics.
• Contribute to programme reviews and digitisation initiatives, including testing of new systems.

Skills

Customer service

Call centre operations

Education

Bachelor degree

Tools

Microsoft Office

Job description

Programme Operations and Delivery Support

Execute and coordinate programme delivery activities, including enrolment processes, system set-up, billing, student pass management, and maintenance of operational systems and online teaching platforms. Ensure timely and accurate execution to support effective programme delivery and minimise operational disruptions.

Stakeholder Coordination Support

Coordinate with University Partners, student leaders, academics, and internal stakeholders to support programme delivery, including preparation of materials/communications, and coordination of activities to facilitate partner visits and other events.

Student, Lecturer and Assessment Support

Coordinate administrative activities across the student life cycle, including timely and nurturing communication with prospects, students and alumni, handling of feedback and complaints, and where applicable, coordination of intervention activities for at-risk students in collaboration with academic leads. Support assessment arrangements, ensuring alignment with programme and regulatory requirements.

Planning, Scheduling and Resource Coordination

Coordinate class schedules, resource allocation, and operational logistics to support smooth and efficient programme delivery in accordance with course requirements, regulatory requirements, and internal quality standards.

Marketing, Recruitment and Programme Reporting

Support marketing and recruitment activities, including conducting briefings, coordinating events, and working with key stakeholders to ensure smooth onboarding of new students. Maintain programme data and prepare reports and statistics for operational tracking and programme review purposes.

Programme Review and Continuous Improvement Support

Support programme reviews through data preparation and follow-through on required updates, including system set-up changes. Assist in process improvement and digitisation initiatives, including participation in testing and UAT of new systems prior to final execution.

Job Requirement

• Degree holder with at least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/ call centre operations, with knowledge of customer service and enquiry- handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software

We regret that only shortlisted candidates will be notified.