Manager, Ground Operations

Changi Airports International Pte Ltd; Singapore; On-site; SGD 180,000 - 230,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking a senior leader to own the Ground Operations technology roadmap and drive transformation across airport systems. You will partner with internal teams, technology partners and external agencies to deliver scalable, value-driven solutions that enhance efficiency, service performance and resilience.

Responsibilities include leading end-to-end delivery, championing change management, and aligning tech investments with operational objectives in a 24/7

Qualifications

• Degree in Aviation, Aerospace, Information Systems, Business or a related discipline.
• Proven experience leading technology, digitalisation, automation or transformation initiatives within a complex operational environment.
• Strong project and stakeholder management skills, with the ability to influence across operations, technology teams and external partners.

Responsibilities

• Own the vision, roadmap and lifecycle for Ground Operations technology and digital solutions.
• Lead transformation initiatives from concept through implementation, adoption and benefits realisation.
• Partner operational users, tech teams and vendors to translate requirements into scalable solutions.
• Develop business cases, define requirements and manage risks, timelines and outcomes.
• Drive adoption of new systems, tools and transformed work processes across Ground Operations.

Skills

Leadership

Stakeholder management

Aviation experience

Education

Bachelor's degree in Aviation or Information Systems

Job description

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As part of the Ground Operations team, you will play a key role in transforming airport operations through technology and innovation. You will develop and execute Ground Operatations' technology roadmap, translating operational challenges into scalable solutions that improve efficiency, service performance, resilience and customer experience.

Working closely with internal stakeholders, technology partners, and external agencies, you will lead the end-to-end delivery of transformation initiatives. This includes overseeing the lifecycle of operational systems, ensuring solutions are aligned with business objectives and deliver operational value, champion change management initiatives and driving user adoption to successfully transform operational processes and enhance airport performance.

In addition, as a member of the Ground Operations leadership team, you will maintain a strong understanding of live operations and provide operational leadership coverage and support. This includes providing strategic direction to shift managers, oversee higher-order service recovery efforts, validate operational decisions during incidents, and ensure response strategies are aligned with organisational objectives. This role requires someone who can bridge operational realities and technology solutions, ensuring innovation translates into measurable operational value and outcomes.

Strategy, Planning & Innovation

Develop and drive the Ground Operations technology and transformation roadmap.

Identify opportunities to improve operational efficiency, service quality, safety, and resilience through technology, automation, and process innovation.

Monitor industry developments and emerging technologies to support continuous improvement and future operational capabilities.

Product Ownership & Transformation Delivery

Own the vision, roadmap and lifecycle for key Ground Operations systems and digital solutions, ensuring they continue to meet evolving business and operational needs.

• Prioritise product enhancements, features and investments based on operational value, user needs, risks and business objectives.
• Lead technology and transformation initiatives from concept through implementation, adoption and benefits realisation.
• Partner operational users, technology teams and vendors to translate business requirements into scalable, user-centric solutions.
• Develop business cases, define requirements and manage project risks, timelines and outcomes.

Monitor product performance, user feedback and operational outcomes, driving continuous improvements and optimisation post-implementation.

Change Management

• Drive adoption of new systems, digital tools, and transformed work processes across Ground Operations.

Develop communications, engagement, and training plans to support successful implementation and user readiness.

Foster a culture of innovation, continuous improvement, and data-driven decision-making.

Operational Leadership & Resilience

Operational Leadership

Maintain operational readiness and situational awareness across Ground Operations functions to support informed decision-making and effective leadership.

Support shift teams in achieving operational outcomes by providing direction on complex situations, stakeholder management, and resource prioritisation.

Support incident management and service recovery efforts involving significant operational, customer or reputational impact. This includes engaging senior stakeholders, partner agencies, and service providers where necessary to facilitate incident resolution and operational continuity.

• Validate operational strategies and response plans, ensuring actions taken by shift teams are appropriate, coordinated, and effective.

Continuous Operational Improvement

Leverage operational insights to drive opportunities for process, system and service improvements.

Bridge operational requirements and transformation initiatives to ensure technology investments deliver practical and measurable operational benefits.

Requirements

Degree in Aviation, Aerospace, Information Systems, Business or a related discipline.

• Proven experience leading technology, digitalisation, automation or transformation initiatives within a complex operational environment.
• Strong project and stakeholder management skills, with the ability to influence across operations, technology teams and external partners.

Demonstrated ability to translate business challenges into practical technology enabled solutions.

Strong analytical, problem solving and decision making skills, particularly in fast paced operational environments.

Experience in airport operations, aviation, transportation or other 24/7 mission critical operations environments will be an advantage