Duty Manager

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

PARKROYAL COLLECTION MARINA BAY, SINGAPORE is seeking a Front Office Supervisor to lead daily operations, coach the team, and ensure exceptional guest experiences. You will participate in budgeting, drive revenue, and coordinate with hotel departments to deliver brand standards.

Ideal candidates hold a Diploma in Hospitality with at least 2 years in front office, able to work rotation shifts, including public holidays, and possess strong interpersonal skills for guest and colleague interactions.

Qualifications

• Diploma in Hospitality is required or equivalent.
• Strong interpersonal and communication skills are essential.
• Experience in front office roles is preferred.
• Ability to manage shifting schedules including PH / weekends.

Responsibilities

• Participate in budget preparation for the department.
• Monitor expenses to improve productivity.
• Analyse financials to drive revenue and profitability.
• Assist in revenue growth through standard procedures and systems.
• Provide mentoring and regular feedback to improve service performance.
• Ensure front office staff are trained and equipped.
• Promote teamwork and quality service across the hotel.
• Develop programs to enhance associate engagement and align with brand standards.
• Establish performance and development goals and mentor staff.
• Oversee training, guest issue resolution, and guest satisfaction initiatives.
• Support SOP maintenance and compliance with brand standards.

Skills

Interpersonal skills

Team leadership

Mentoring coaching

Shift flexibility

Education

Diploma in Hospitality

Job description

Job Description & Requirements

Job Description:

• Participate in the preparation of the annual departmental operating budget.
• Monitor budget and control expenses with a focus on increasing productivity.
• Analyse financials to drive revenue, future profitability, and maximum return on investment.
• Assist in the hotel's revenue growth by leveraging on the company's systems & procedures.
• Provide mentoring, coaching and regular feedback to help manage service performance
• Ensure all team members are accurately trained and have the job-related tools and equipment required.
• Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.
• Develop programs that drive improvements in associate engagement and are aligned with the brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future bench strength for PARKROYAL COLLECTION brand.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Responsible for team training.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise team members of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate Brand behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Ensure the ‘one team approach’ by assisting in all Reception tasks when required.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.
• Act responsibly when dealing with hotel revenue.
• Any other duties as assigned by the Supervisor

Job Requirement:

• Diploma in Hospitality
• Minimum of 2 years in Front Office reception in a similar capacity, preferably in a 5 star class environment.
• Possess professional disposition with excellent interpersonal skills.
• Able to work on PH, weekends and rotation shift.