Manager (Admissions & Services), OPGPP

Singapore Management University; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Singapore Management University is seeking an experienced admissions professional to lead the end-to-end student admissions process for postgraduate programmes. You will advise applicants, coordinate counselling sessions, and partner with faculties to improve conversion and enrolment outcomes.

You will oversee the application lifecycle, scholarship information, and student pass handling, while coordinating with Deans and programme offices to ensure high service standards across regions.

Qualifications

• End-to-end admissions management experience including counselling, evaluation and offer administration.
• Knowledge of admissions policies, quality assurance and regulatory standards in higher education.
• Proficiency with CRM systems and student information systems to maintain data integrity.
• Experience with scholarship administration or financial aid processing is a plus.

Responsibilities

• Admission counselling for assigned schools, programme clusters and regions.
• Yield management to maximise offers, conversion events and follow-ups.
• Oversee application processing, document checks and offer issuance.
• Manage student passes and related administrative requirements.
• Collaborate with Deans, Academic Directors and programme offices to ensure alignment.
• Perform other duties as assigned.

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
• Manage admissions counselling activities for assigned Schools, programme clusters, and priority regions.
• Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
• Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
• Serve as the primary admissions liaison for Deans, Academic Directors, and programme offices, ensuring consistent communication and service standards.
• Yield Management
• Plan, coordinate, and implement targeted yield activities to maximise offer acceptance and enrolment rates across assigned programmes and regions.
• Design and execute engagement strategies (e.g. conversion events, personalised follow-ups, student and alumni sharing sessions) to strengthen admits’ commitment.
• Monitor offer-to-accept and accept-to-enrol conversion data, analyse trends, and recommend tactical interventions to improve yield outcomes.
• Application and Scholarship Services
• Oversee the end-to-end application process, including document checks, credential verification, interview and test coordination, and offer issuance.
• Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
• Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
• Oversee the application process for student passes for assigned PGP programmes.
• Address and resolve administrative issues and queries related to student pass applications.
• Cross Functional Work
• Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
• Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
• Partner closely with Deans, Academic Directors, and other stakeholders to ensure alignment on admissions outcomes and objectives.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business, Communications, or a related discipline, with at least 5 years of relevant experience in admissions, student services, or programme management, preferably in a university or higher education environment.
• Demonstrated experience in end-to-end admissions management, including applicant counselling, evaluation, and offer administration.
• Prior exposure to scholarship administration or financial aid processing will be an asset.
• Knowledge:
• Strong understanding of admissions policies, processes, and quality assurance standards in higher education.
• Proficiency in CRM systems and student information systems, with the ability to manage data integrity and workflow automation.
• Familiarity with international education markets, including cultural and regulatory variations in applicant qualifications.
• Knowledge of data analysis and reporting tools to support evidence-based decision-making.
• Skills:
• Excellent communication, interpersonal, and advisory skills, with the ability to engage effectively with prospective students, faculty, and other administrators.
• Strong organisational and project management abilities, with keen attention to detail and process efficiency.
• Analytical mindset with data-driven problem-solving skills.
• High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
• Collaborative, proactive, and adaptable, with the ability to perform in a fast-paced and cyclical work environment.