MANAGER

SIMPATICO EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SIMPATICO EMPLOYMENT PTE. LTD. in Singapore seeks an experienced operations manager to oversee daily store activities, staff wellbeing and customer service.

You will delegate responsibilities, hire and train employees, resolve conflicts, monitor operations, and implement efficient processes to support profitability. The role also involves maintaining clean, attractive displays, generating performance reports, and ensuring adherence to company policies.

Responsibilities

• Delegating responsibilities and supervising business operations.
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Job description

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.