MANAGER

AAA GP GARLANDS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

AAA GP GARLANDS PTE. LTD. is seeking a role focused on leading service teams to deliver attentive and efficient customer service, including hiring, training and coaching staff.

The position covers resolving conflicts or complaints from customers and employees, monitoring store activity to ensure proper provisioning and staffing, and analyzing information to develop more effective processes and strategies.

Responsibilities

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.

Job description

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.