Shop manager

SHIRLEY BEAUTY HOUSE 2; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Shirley Beauty House 2 in Singapore is seeking a hands-on leader to oversee daily operations and ensure a smooth opening and closing routine.

The role includes staff management, from hiring and training to scheduling and performance reviews, while driving sales performance and customer satisfaction through effective store initiatives.

You will uphold safety standards, enforce policies, manage cash handling, and analyse KPIs to boost profitability in a fast-paced retail environment.

Responsibilities

• Daily Operations: Supervise daily workflow and handle opening and closing procedures.
• Staff Management: Hire, train, and mentor new team members; create schedules; delegate tasks.
• Financial and Sales Performance: Track sales targets, revenue, and daily cash handling; analyse KPIs to boost profitability.
• Customer Service: Greet customers and ensure a welcoming shopping environment; resolve complaints professionally.

Job description

Daily Operations

• Supervise daily workflow and handle opening and closing procedures.
• Maintain store cleanliness, safety standards, and visual merchandising.
• Enforce company policies and legal regulations.

Staff Management

• Hire, train, and mentor new team members.
• Create work schedules and delegate daily tasks.
• Resolve employee conflicts and conduct performance reviews.

Financial and Sales Performance

• Track sales targets, revenue, and daily cash handling.
• Analyze reports and key performance indicators (KPIs) to boost profitability.
• Plan and execute promotional campaigns or sales initiatives.

Customer Service

• Greet customers and ensure a welcoming shopping environment.
• Resolve customer complaints quickly and professionally.