MANAGER

WORKFORCE GATEWAY PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

WORKFORCE GATEWAY PTE. LTD. seeks a senior operations and business development professional to oversee daily F&B outlet operations, catering services, and related activities in Singapore.

The role requires leading managers, kitchen teams, and service staff to uphold food quality, service standards, hygiene, and customer satisfaction. You will develop SOPs, monitor financial metrics, manage budgets and staffing, and drive process improvements.

Responsibilities

• Oversee and manage the daily operations of F&B outlets, restaurants, catering services, and related business activities to ensure smooth and efficient operations.
• Supervise outlet managers, supervisors, kitchen teams, and service staff to maintain high standards of food quality, service, hygiene, and customer satisfaction.
• Develop, implement, and review operational policies, standard operating procedures (SOPs), and service standards to improve productivity and operational efficiency.
• Monitor sales performance, revenue, operating expenses, labour costs, food costs, and overall profitability to achieve business targets.
• Prepare operational budgets, sales forecasts, staff schedules, and regular performance reports for management review.
• Manage inventory control, purchasing, stock levels, supplier relationships, and cost management to minimise wastage and control expenses.
• Ensure compliance with food safety, hygiene, workplace safety, licensing requirements, and applicable government regulations.
• Recruit, train, supervise, and evaluate employees to enhance staff competency, productivity, and service quality.
• Handle customer feedback, complaints, and operational challenges to maintain customer satisfaction and business reputation.
• Conduct regular outlet inspections and performance reviews to ensure consistent operational standards across all business locations.
• Coordinate with finance, human resources, marketing, and other departments to support business operations and achieve company objectives.
• Identify opportunities to improve operational processes, reduce costs, increase sales, and enhance the overall customer experience.

Job description

Job Responsibilities

A. Operations Management (Food & Beverage)

1. Oversee and manage the daily operations of F&B outlets, restaurants, catering services, and related business activities to ensure smooth and efficient operations.
2. Supervise outlet managers, supervisors, kitchen teams, and service staff to maintain high standards of food quality, service, hygiene, and customer satisfaction.
3. Develop, implement, and review operational policies, standard operating procedures (SOPs), and service standards to improve productivity and operational efficiency.
4. Monitor sales performance, revenue, operating expenses, labour costs, food costs, and overall profitability to achieve business targets.
5. Prepare operational budgets, sales forecasts, staff schedules, and regular performance reports for management review.
6. Manage inventory control, purchasing, stock levels, supplier relationships, and cost management to minimise wastage and control expenses.
7. Ensure compliance with food safety, hygiene, workplace safety, licensing requirements, and applicable government regulations.
8. Recruit, train, supervise, and evaluate employees to enhance staff competency, productivity, and service quality.
9. Handle customer feedback, complaints, and operational challenges to maintain customer satisfaction and business reputation.
10. Conduct regular outlet inspections and performance reviews to ensure consistent operational standards across all business locations.
11. Coordinate with finance, human resources, marketing, and other departments to support business operations and achieve company objectives.
12. Identify opportunities to improve operational processes, reduce costs, increase sales, and enhance the overall customer experience.

B. Business Development Management

1. Develop and implement business development strategies to expand the company's F&B business, increase revenue, and strengthen market presence.
2. Identify and pursue new business opportunities, including new outlet openings, catering contracts, corporate accounts, franchise opportunities, and strategic partnerships.
3. Conduct market research and competitor analysis to identify market trends, customer needs, potential business locations, and growth opportunities.
4. Establish and maintain relationships with corporate clients, landlords, property owners, suppliers, business partners, and other relevant stakeholders.
5. Identify potential clients and business partners, prepare business proposals, negotiate commercial terms, and follow up on new business opportunities.
6. Develop sales plans and marketing initiatives to increase customer acquisition, sales revenue, brand awareness, and market share.
7. Explore new revenue streams, product offerings, service concepts, and business models to support the company's expansion plans.
8. Prepare business plans, feasibility studies, financial projections, cost analyses, and investment proposals for new projects and expansion opportunities.
9. Monitor business development performance, sales targets, client conversion rates, and revenue growth, and prepare reports for senior management.
10. Work closely with operations and marketing teams to ensure new business initiatives are implemented effectively and sustainably.
11. Represent the company in business meetings, networking events, industry exhibitions, and client presentations to promote the company's products and services.
12. Negotiate contracts, partnership agreements, and commercial arrangements in accordance with company policies and business objectives.
13. Review existing business performance and recommend strategies to improve profitability, customer retention, and long-term business growth.
14. Maintain a pipeline of prospective clients, strategic partners, and expansion opportunities to support sustainable business development.

C. General Management Responsibilities

1. Set operational and business development objectives in line with the company's overall business strategy.
2. Lead cross-functional teams to achieve operational targets, revenue goals, and profitability objectives.
3. Prepare and present management reports on business performance, operational efficiency, sales growth, and expansion plans.
4. Assess business risks and recommend measures to improve efficiency, maintain service quality, and protect company interests.
5. Perform other related duties as assigned by management to support the company's business operations and growth.