Business Development Manager

INITIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

INITIA MANAGEMENT PTE. LTD. is seeking an experienced Operations Manager to lead multi-outlet performance in Singapore.

You will oversee daily outlet operations, ensure service quality, hygiene and compliance, and drive cost controls across P&L items. Responsibilities include business development support, expansion planning, sales growth initiatives, menu engineering, and regular reporting to management. The role partners with chefs, managers, and external partners to optimize efficiency and

Qualifications

• Oversee daily operations of assigned outlets to ensure service quality and compliance.
• Monitor sales performance, food cost, and operating expenses.
• Ensure SOPs, hygiene, food safety, and licensing compliance.
• Work with Outlet Managers, Chefs, and Supervisors to resolve issues.
• Conduct regular outlet visits and performance reviews.
• Implement process improvements to enhance efficiency and customer experience.

Job description

Role and Responsibilities

1) Business Development & Expansion

• Identify opportunities for new outlets, concepts, pop-ups, or revenue streams.
• Support feasibility studies, site evaluations, and business proposals.
• Coordinate and support new outlet openings (pre-opening setup, SOPs, training, soft opening).
• Work with landlords, mall management, and external partners on commercial matters.

2) Operations Management

• Oversee daily operations of assigned outlets to ensure smooth service, quality, and compliance.
• Monitor sales performance, manpower deployment, food cost, and operating expenses.
• Ensure SOPs, hygiene, food safety, and licensing requirements are consistently met.
• Work closely with Outlet Managers, Chefs, and Supervisors to resolve operational issues.
• Conduct regular outlet visits, audits, and performance reviews.
• Implement process improvements to enhance efficiency and customer experience.

3) Financial & Cost Control

• Review outlet P&L, identify cost leakage, and implement corrective actions.
• Control food cost, wastage, inventory, and supplier usage.
• Support budgeting, forecasting, and monthly performance reporting.

4) Sales, Marketing & Growth Initiatives

• Collaborate with Marketing on promotions, campaigns, and outlet launches.
• Drive initiatives to improve sales mix, average check size, and repeat customers.
• Support menu engineering, pricing strategies, and seasonal offerings.

5) Reporting & Management Support

• Prepare operational and business performance reports for management.
• Track KPIs and recommend improvement actions.
• Support management on ad-hoc projects and expansion planning.