Management Executive (Supervisor)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 35,544 - 42,575; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking a supervisor responsible for daily operations in claims processing for a duration of 2 years, with performance-based renewal. The ideal candidate will have 3-4 years of experience in HR, Refund, or Customer Service.

You will manage a team, coaching staff while ensuring claims are processed according to policies. Strong communication skills and attention to detail are essential, alongside proficiency in statistical analysis and quality control.

Qualifications

• Minimum three to four years of working experience in HR, Refund services, Customer Service, or Operation services.
• Must uphold strong ethical standards, particularly regarding confidentiality.
• Good interpersonal and communication skills, both oral and written.

Responsibilities

• Supervise team operations for processing claims and benefits.
• Achieve operational goals and manage performance indicators.
• Coach and develop employees for better performance.
• Ensure timely and accurate processing of claims.
• Conduct statistical analysis for management.
• Investigate non-conformances and facilitate corrective actions.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Result-oriented

Education

Degree in any discipline

Job description

2 years contract (renewable based on performance and headcount needs)

Mon to Fri 8.30am to 6:00pm

AMK

Up to $3500 + PB

Job Summary

Supervise the daily operations and performance of the team in processing applications for claims/benefits/appeals and refund cases for Paid Leave Schemes and ensure that claims are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.

Key Accountabilities / Responsibilities

• Performance Management – Achieve operational goals and key performance indicators that are aligned to the organisation’s overall strategic objectives and ensure that monthly reports are submitted timely.
• Operation Management – Implement the approving guidelines to ensure staff processing all claims and payments to customers are timely and accurate and in accordance with stipulated policies and guidelines. Disseminate updated information and provide guidance to staff in implementing new/enhanced processes.
• Customer Service – Ensure and supervise staff in executing the customer service support initiatives to deliver a highly professional standard of service to customers.
• Employee Development – Coach, train & develop employees regularly in the required competencies to their fullest potential to leverage on their strengths for better performance.
• Claim Approval – Exercise judgment and approve claims to ensure fair compensation.
• Statistical Analysis – Help prepare and analyse statistical reports to produce trends for management’s use.
• Quality Control Management – Investigate any non-conformances to facilitate corrective/preventive action so as to prevent future occurrences.
• Claims Consultancy – Provide guidance to the team on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.
• Process Review – Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness. Participate in system testing and provide relevant feedback for system improvement.

Period

2 years contract (renewable based on performance and headcount needs)

Working Hours

Mon to Fri 8.30am to 6:00pm

Location

AMK

Job Requirement

• Degree in any discipline
• Minimum three to four years of working experience in HR and Refund services or Customer Service or Operation services.
• Good interpersonal and communication skills, both oral and written
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detailed and Meticulous
• Result oriented