Executive (Claim Verifier)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for an individual to process make-up pay claims in Singapore. The role requires attention to detail and strong interpersonal skills to guide claimants and ensure fair compensation.

You will be responsible for achieving operational goals and executing customer service initiatives, all while adhering to company standards and guidelines. Ideally, candidates should have a diploma and 1-2 years of relevant experience.

Qualifications

• 1-2 years of working experience required.

Responsibilities

• Achieve operational goals and key performance indicators.
• Process claims to ensure timely and accurate payments.
• Deliver professional standard of service to customers.
• Provide guidance on complex claims.
• Execute communication programs for claims processing.

Skills

Meticulous and dedicated at work

Good interpersonal and communication skills

Result oriented

Good team player

Proficient in using Excel and application system

Education

Diploma Holder in any discipline or Equivalent

Job description

2 years contract (renewable based on performance and headcount needs)

Mon to Fri, 8am-5.30pm

Depot Road

Up to $3000 + PB

Job Summary

Process make‑up pay claims to ensure that payments are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.

Key Accountabilities / Responsibilities

• Performance Management – Achieve operational goals and key performance indicators that are aligned to the organisation’s overall strategic objectives.
• Operation Management – Process claims to ensure make‑up pay payments are timely and accurate and in accordance with stipulated policies and guidelines.
• Customer Service – Execute the customer service support initiatives to deliver a highly professional standard of service to customers.
• Claims Consultancy – Provide guidance to the claimants on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.
• Customer Communication – Execute the communication programs to shape the behaviour of employers/NSmen and guide servicemen in their claims processing.

Period

2 years contract (renewable based on performance and headcount needs)

Working Hours

Monday to Friday: 8am to 5.30pm

Location

Depot Road

Qualifications

• Diploma Holder in any discipline or Equivalent may apply
• 1-2 Years Working Experience
• Meticulous and dedicated at work
• Good interpersonal and communication skills
• Result oriented
• Good team player
• Proficient in using excel and application system