Management Executive

A DREAMWORKS COMPANY PTE. LTD.; Singapore; On-site; SGD 61,000 - 100,000; Full time

Job summary

A Dreamworks Company Pte Ltd is seeking an Operations Manager to lead daily restaurant/cafe operations in Singapore. You will schedule staff, manage inventory, supervise workflows, and ensure smooth service delivery.

The role requires strong leadership, excellent communication, and the ability to thrive in a high-pressure environment. You will drive sales through promotions and customer-focused service, while maintaining food safety and quality standards.

Qualifications

• Experience running F&B operations and leading teams.
• Familiar with restaurant/cafe management systems and office software.
• Strong leadership, communication and problem-solving abilities.
• Customer-focused with attention to service quality.
• Ability to multitask and handle high-pressure situations.
• Flexible to work weekends and public holidays.

Responsibilities

• Assist daily restaurant operations by scheduling staff, controlling inventory, and supervising workflows.
• Lead front- and back-of-house tasks to ensure food safety and hygiene compliance.
• Develop sales strategies to increase revenue and customer retention.
• Support promotions and events, and drive upselling initiatives.
• Train and motivate staff to improve team performance and service quality.
• Resolve customer complaints professionally to maintain high satisfaction.
• Maintain consistent service standards and positive customer experiences.
• Conduct regular staff briefings to align goals with operations.
• Prepare operational reports and analyze data to support management decisions.
• Maintain documentation of procedures, inventory, and staff records.

Skills

F&B management experience

Leadership

Customer service

Staff training

Communication

Multitasking

Shift scheduling

Tools

POS systems

Office software

Inventory management systems

Job description

Responsibilities

• Assist in manage daily restaurant/cafe operations by scheduling staff, controlling inventory, and supervising workflows to ensure smooth service delivery
• Perform front-of-house and back-of-house tasks to maintain compliance with food safety and hygiene standards
• Develop and implement sales strategies to increase revenue and improve customer retention
• Support promotional campaigns, special events, and upselling initiatives to boost sales
• Train, guide, and motivate staff to enhance team performance and service quality
• Resolve customer complaints and handle special requests professionally to maintain high customer satisfaction
• Maintain consistent high service standards to ensure a positive customer experience
• Conduct regular staff briefings to align team efforts with service goals and operational expectations
• Prepare operational reports and analyze data to inform and support managerial decision-making
• Maintain accurate documentation of procedures, inventory, and staff records for operational transparency

Required competencies and certifications

• Experience in the F&B industry with management or leadership experience considered an advantage
• Proficiency in restaurant/cafe management systems and office software
• Strong leadership, problem-solving, and communication skills
• Customer-focused mindset with attention to service quality
• Ability to handle high-pressure situations and multitask effectively
• Flexibility to work shifts including weekends and public holidays

Geok Hui Ting
EA Licence Number: 26C3314
Registration Number: R1988532
A Dreamworks Company Pte Ltd