Mall Concierge & Guest Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is looking for a dedicated individual for a Concierge role in Singapore. The successful candidate will manage shopper relations, assist in mall inspections, and oversee various events and promotions. Strong interpersonal skills and prior concierge experience are essential for providing exemplary customer service.

The role encompasses administrative tasks, coordination with tenants, and handling inquiries at the Concierge Desk. Interested candidates should reach out to Topaz Liang Huimin at [e-mail] for more information.

Qualifications

• Preferably with 2-3 years of relevant concierge or front desk experience.

Responsibilities

• Handle systems relating to shopper management and assist in mall inspection.
• Assist CMO in tenant relation matters.
• Provide assistance and general information to shoppers at the Concierge Desk.
• Handle administrative and clerical work relating to events and promotions.
• Handle mall redemption programs such as vouchers and parking.
• Assist in customer reward programs.
• Assist in collating tenants’ gift voucher reimbursement.
• Assist in events at the mall, especially weekends.
• Handle and administer Lost & Found items.
• Answer incoming phone lines and email enquiries.
• Assist with assigned administrative duties from Marcom Manager.
• Assist Marcom Manager to manage Customer Service Assistance.
• Prepare monthly duty roster and ensure efficient allocation of manpower.
• Perform any other duties reasonably requested by supervisor.

Job description

RECRUIT EXPRESS PTE LTD is looking for a dedicated individual for a Concierge role in Singapore. The successful candidate will manage shopper relations, assist in mall inspections, and oversee various events and promotions. Strong interpersonal skills and prior concierge experience are essential for providing exemplary customer service.

The role encompasses administrative tasks, coordination with tenants, and handling inquiries at the Concierge Desk. Interested candidates should reach out to Topaz Liang Huimin at [e-mail] for more information.