Customer Service Officer (Retail / Shopping Mall)

Knight Frank; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Knight Frank is seeking a Customer Service Officer for a bustling Retail / Shopping Mall environment. You will serve as the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience.

This role involves handling inquiries, assisting with promotions, and supporting loyalty programme redemptions. The position requires a customer-focused mindset, strong communication skills, and the ability to work a 6-day rotating shift including weekends and public holidays.

Qualifications

• Minimum 1 year of experience in shopping mall or hotel concierge services.
• Strong communication and interpersonal skills.
• Customer-oriented with the ability to handle enquiries, requests and feedback.

Responsibilities

• Manage the Customer Service / Information Counter as the first point of contact
• Attend to shoppers’ and tenants’ enquiries, requests, and feedback
• Assist in mall promotions, events, and campaigns
• Handle voucher sales and redemptions
• Support Loyalty Programme enquiries and redemptions
• Support the upkeep and presentation of the mall
• Maintain high service standards and perform administrative duties
• Able to work on a 6-day rotating shift, including weekends and Public Holidays

Skills

Customer service

Communication

Interpersonal skills

Job description

Customer Service Officer (Retail / Shopping Mall)

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

About The Role

We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience

What You Will Be Doing

• Manage the Customer Service / Information Counter as the first point of contact
• Attend to shoppers’ and tenants’ enquiries, requests, and feedback
• Assist in mall promotions, events, and campaigns
• Handle voucher sales and redemptions
• Support Loyalty Programme enquiries and redemptions
• Support the upkeep and presentation of the mall
• Maintain high service standards and perform administrative duties
• Able to work on a 6-day rotating shift, including weekends and Public Holidays
• Minimum 1 year of experience in shopping mall or hotel concierge services
• Customer-oriented with strong communication and interpersonal skills

Why Knight Frank?

Lots of opportunities for growth and career development.

A supportive, collaborative team that values what you bring to the table.

Continuous learning and development to help you advance.