Major Incident Manager - Automation & Observability Leader

Sonar; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sonar in Singapore seeks a Major Incident Manager to drive automation and reliability across on-prem and cloud infrastructure. You will build IaC, manage security tooling in CI/CD, and reduce toil while improving incident response through post-mortems and runbooks.

You will monitor health, define SLOs/SLIs, automate patches, rotations, and config management, and collaborate across global hubs to cut MTTR and raise the bar for security and observability.

Qualifications

• Professional experience provisioning and managing complex infrastructure using Terraform or CloudFormation.
• Experience with a major cloud provider (AWS, GCP, Azure) or private cloud infra.
• Practical experience defining, measuring, and reporting on SLIs/SLOs for critical services.
• Proven observability experience with dashboards, metrics, and tracing.
• Experience with IAM and security automation via code.

Responsibilities

• System Health Monitoring, Alert Triaging, and Error Budget Management with dashboards tied to SLOs and fast triage of high-severity alerts.
• Infrastructure as Code development for automated deployment, configuration, and security hardening of infrastructure.
• Toil elimination by automating manual, repetitive tasks like patching, compliance checks, and rotations.
• Security pipeline and observability maintenance across CI/CD with logging, metrics, and tracing.
• Incident response engineering and post-mortem action to automate preventative measures and reduce MTTR.

Skills

IaC expertise

Cloud platforms

SLO/SLI implementation

Observability

IAM

Incident management

Tools

Terraform

CloudFormation

Ansible

Puppet

Prometheus

Grafana

ELK/EFK

Datadog

Splunk

Job description

Sonar in Singapore seeks a Major Incident Manager to drive automation and reliability across on-prem and cloud infrastructure. You will build IaC, manage security tooling in CI/CD, and reduce toil while improving incident response through post-mortems and runbooks.

You will monitor health, define SLOs/SLIs, automate patches, rotations, and config management, and collaborate across global hubs to cut MTTR and raise the bar for security and observability.