Senior Incident & Problem Manager — Major Incident Lead

r systems (singapore) pte limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

r systems (singapore) pte limited is seeking an experienced IT Incident Manager to lead major incidents across group businesses in Singapore. You will own the incident lifecycle, coordinate cross-functional teams, and drive swift restoration of services while maintaining documentation and reporting standards.

The role requires ITIL certification, 8–10 years in complex IT environments, excellent English communication, and hands-on experience with application support, EOD batch processing, and

Qualifications

• ITIL certification is required.
• 8–10 years of IT initiative experience in a matrix environment.
• Excellent English communication skills (written and oral).
• Experience in Application support and EOD batch processing.

Responsibilities

• Manage technology incidents impacting group businesses.
• Coordinate incident management processes and reporting.
• End-to-end ownership of Major Incidents to minimize restoration time.
• Establish command and control and accountability for incidents.
• Participate in incident resolution calls and post-mortems.
• Ensure incident data is captured in reporting tools and KPI reporting.

Skills

ITIL certified

Incident management

Stakeholder communication

Unix/Linux

Storage & Networking

Tools

Incident tools

Ticketing systems

Job description

r systems (singapore) pte limited is seeking an experienced IT Incident Manager to lead major incidents across group businesses in Singapore. You will own the incident lifecycle, coordinate cross-functional teams, and drive swift restoration of services while maintaining documentation and reporting standards.

The role requires ITIL certification, 8–10 years in complex IT environments, excellent English communication, and hands-on experience with application support, EOD batch processing, and