M365 & Microsoft Viva Technical Specialist- Singapore

Concentrix; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Concentrix in Singapore seeks a Microsoft Teams Telephony & Microsoft Viva Technical Specialist to design, deploy, troubleshoot, and support enterprise Microsoft 365 solutions with a focus on Teams Phone and Viva workloads. This hybrid role requires 50% onsite presence in Singapore and Singapore citizenship.

You will design and deliver cloud-only and hybrid voice architectures, configure SBCs, manage call routing, dial plans, and emergency calling while ensuring secure tenant designs.

Qualifications

• Singapore citizenship is required.
• Deep expertise with Microsoft Teams Phone, Teams Telephony, Calling Plans, Operator Connect and Direct Routing.
• Experience designing cloud-only and hybrid Teams voice architectures.
• Strong experience with certified SBC platforms such as AudioCodes, Ribbon, or Oracle.
• Knowledge of TLS/SRTP, certificates, media bypass, SIP trunking, call routing and dial plans.
• Experience with Teams Admin Center, voice policies, emergency calling, number management and lifecycle activities.
• PowerShell scripting for Teams and 365 voice operations.

Responsibilities

• Design, implement, and support Microsoft Teams Phone solutions, including Calling Plans, Operator Connect, and Direct Routing.
• Deliver cloud-only and hybrid Teams voice architectures for enterprise environments.
• Configure and manage Session Border Controllers, call routing, dial plans, Auto Attendants, Call Queues, numbers and emergency calling.
• Troubleshoot Teams voice quality using Call Analytics and Call Quality Dashboard.
• Support Microsoft Viva Connections, Engage, Learning, Amplify, and Insights configurations.
• Deliver secure Microsoft 365 tenant designs and implementations for regulated customer environments.
• Create clear technical documentation and handover materials for customer teams.
• Operate in production enterprise tenants in a Microsoft Partner delivery environment.
• Complete all mandatory training and participate in regular one-on-one meetings.

Skills

Microsoft Teams

Teams Phone

Direct Routing

Operator Connect

SBC knowledge

TLS/SRTP

PowerShell

Viva workloads

Microsoft 365 admin

Tools

AudioCodes SBC

Ribbon SBC

Oracle SBC

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

The Microsoft Teams Telephony & Microsoft Viva Technical Specialist will design, deploy, troubleshoot, and support enterprise Microsoft 365 solutions, with a focus on Teams Phone, voice architecture, Direct Routing, Session Border Controllers, and Microsoft Viva workloads. This is a hybrid role based in Singapore, requiring 50% onsite presence. Singapore citizenship is required.

Responsibilities

• Design, implement, and support Microsoft Teams Phone solutions, including Calling Plans, Operator Connect, and Direct Routing.
• Deliver cloud-only and hybrid Teams voice architectures for enterprise environments.
• Configure and manage Session Border Controllers, call routing, dial plans, Auto Attendants, Call Queues, number management, and emergency calling.
• Troubleshoot Teams voice quality using Call Analytics and Call Quality Dashboard.
• Support Microsoft Viva Connections, Engage, Learning, Amplify, and Insights configurations.
• Deliver secure Microsoft 365 tenant designs and implementations for regulated customer environments.
• Create clear technical documentation and handover materials for customer teams.
• Operate confidently in production enterprise tenants in a Microsoft Partner delivery environment.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• Singapore citizenship is required.
• Ability to work 50% onsite in Singapore.
• Deep hands-on expertise with Microsoft Teams Phone, Teams Telephony, Calling Plans, Operator Connect, and Direct Routing.
• Experience designing and implementing cloud-only and hybrid Microsoft Teams voice architectures.
• Strong experience with certified SBC platforms such as AudioCodes, Ribbon, or Oracle.
• Knowledge of TLS/SRTP, certificates, media bypass, SIP trunking, call routing, dial plans, and normalization rules.
• Experience with Teams Admin Center, voice policies, emergency calling, number management, and lifecycle activities.
• Strong PowerShell scripting skills for Teams and Microsoft 365 voice operations.
• Technical experience with Microsoft Viva Connections, Engage, Learning, Amplify, and Insights.
• Strong Microsoft 365 knowledge, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Purview, and Microsoft 365 administration.
• Proven customer-facing implementation experience and ability to independently design, deploy, troubleshoot, document, and hand over solutions.